Nexthink Assist is a feature that makes the use of our Infinity platform more conversational and presents a more “natural” experience for our customers in dealing with their queries.
Assist interprets user chat commands in natural language to enable seamless execution. These queries may involve investigations, content retrieval (such as live dashboards and library packs), campaign creation, or questions about Nexthink Infinity. Nexthink Assist is a mere convenience feature, and its use is optional.
Please note that the architecture described herein is being progressively rolled out to customers.
How does Nexthink Assist leverage Artificial Intelligence?
Before the introduction of Nexthink Assist, Nexthink users conducted investigations executing the same commands but with a Visual or NQL editor, not natural language. They also had to leave the Nexthink web interface to find answers to their questions and design custom campaigns from scratch.
Nexthink Assist provides users with more convenience and a better experience. For example, if they want to query data, they can enter their query using natural language in a chat box.
If the user wants to create a Nexthink campaign or retrieve information from Nexthink documentation, the user's question is sent to the AWS-hosted AI model running securely within Nexthink’s Amazon Web Services (AWS) environment, in the same geographic region as the Nexthink instance. The AWS-hosted AI model proposes the campaign content or browses the documentation to return content.
Refer to the FAQ in the Using Nexthink Assist documentation to learn more about how Assist executes the natural language commands.
How does Assist respond to queries not related to Nexthink Infinity or Digital Employee Experience?
Assist can only execute commands that users can perform through the Infinity web interface or Nexthink Documentation. Assist does not execute any commands outside of the Infinity Platform and Digital Employee Experience (DEX) scope.
Does Assist make any automated decisions?
While Nexthink Assist generates suggestions based on user input, users retain the power to make final decisions, enabling oversight and preventing unintended automated actions.
How can I identify when content within Nexthink is generated by AI?
When using Assist, any AI-generated content will be indicated with an AI watermark. This watermark appears as a small, four-sided star-shaped icon placed near the generated content, ensuring transparency when you're interacting with AI-driven material. Whenever you see this watermark, it shows that the related content was created using AI within the Nexthink solution.
Does AWS Bedrock process Personal Data and Personal Identifying Information (PII)?
AWS Bedrock does not need to identify the end-user giving a specific command in natural language. Therefore, Nexthink does not share IP addresses or any other identifiers with AWS Bedrock. The only circumstances where personal data/PII may be shared with AWS Bedrock is where end-users include personal data in the text they draft for the query.
Can AWS Bedrock see the responses to user queries?
AWS Bedrock has no access to or any visibility into the responses returned to a user
Can AWS Bedrock leverage user data to train its models?
No, AWS Bedrock cannot and does not use data submitted by customers via its APIs to train or improve its models
Where does AWS Bedrock process its data?
All data processing stays entirely within the Nexthink AWS environment.
