> For the complete documentation index, see [llms.txt](https://docs.nexthink.com/platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.nexthink.com/platform/library-packs/it-operations/remote-work-experience/usage-guide-remote-work-experience.md).
# Usage guide: Remote Work Experience
{% hint style="info" %}
This page outlines various ways to use the pack, including use case examples.\
Administrators can refer to the [Configuration guide: Remote Work Experience ](/platform/library-packs/it-operations/remote-work-experience/configuration-guide-remote-work-experience.md)to set up and customize the installed content.
{% endhint %}
The **Remote Work Experience** library pack supports IT teams in managing digital employee experience for remote users. It helps prevent performance issues that commonly affect work-from-home employees.
With this pack, you can:
* Identify performance gaps across connectivity, apps, and collaboration tools.
* Detect poor Wi-Fi signal and failing VPN endpoints.
* Surface issues in SaaS/web performance across remote user groups.
* Compare session quality and DEX scores by restriction groups.
Use the library pack content for the following purposes.
## Library pack uses
{% hint style="info" %}
Jump to [Use cases](#use-cases) on this page to see relevant scenario applications.
{% endhint %}
Use the library pack content for the following purposes.
#### Monitoring remote user experience
The **Remote work experience** dashboard is the core component of this pack. It lets you track the digital experience of remote employees across key dimensions:
* **Remote worker overview** shows total remote users, user segmentation by restriction, and experience trends over time.
* **DEX score** panels compare overall digital experience between remote and onsite users, including app and collaboration scores.
* **Alerts** surface common remote issues, such as frequent Wi-Fi band switches.
You can filter data by **location**, **OS**, **device type**, or **entity** to narrow down where issues are most frequent.
#### Diagnosing Wi-Fi and VPN connectivity
The **Connectivity** tab helps detect users impacted by poor Wi-Fi or VPN failures. It includes:
* **Signal strength**, **noise level**, and **band usage** data
* ISP-based breakdowns of poor Wi-Fi experience
* VPN endpoints and destinations with high RTT or failure rates
This makes it easy to identify whether problems stem from weak local Wi-Fi or failing remote endpoints.
#### Comparing collaboration quality
The **Collaboration** tab offers detailed insights into remote meeting quality, including:
* Percent of poor-quality sessions for **Teams** and **Zoom**
* Failure types: **audio**, **video**, **screen sharing**, and **call setup**
* ISP and VPN breakdown for root cause analysis
Use this to compare how users in different restriction groups or networks experience virtual meetings.
#### Analyzing application issues
The **Applications** tab helps you detect slow or error-prone experiences on SaaS apps and web platforms. Key metrics include:
* **Average page load time**
* **Web errors by restriction group**
* Count and priority of active **alerts** (e.g., triggered by poor connectivity or usage patterns)
You can quickly identify which apps or groups are seeing degraded performance.
## Use cases
In addition to the relevant use cases covered below, you may uncover other troubleshooting scenarios specific to your environment.
#### Comparing remote vs onsite user experience
1. Open the **Remote work experience** dashboard under the **Overview** tab.
2. Review the **DEX score** widgets for **Remote user performance** and **Onsite user performance**.
3. Note differences in **Application score** and **Collaboration score** to identify experience gaps.
4. Use the trendline graph to see if remote users consistently have lower scores during certain hours or days.
#### Investigating poor meeting experience for remote users
1. Go to the **Collaboration** tab.
2. Scroll to the **Remote user performance** section.
3. Identify if poor audio, video, or screen sharing is most common.
4. Check the **MS Teams / Zoom network edges** section for RTT and failure rate.
5. Correlate poor sessions to VPN destinations or ISP from the breakdown below.
#### Detecting slow SaaS/web performance
1. Open the **Applications** tab.
2. View **Avg page-load**.
3. Check for high values (e.g., above 3s).
4. Review the **Web Errors** chart to identify spikes in error counts.
5. Use filters to compare performance across locations or OS types.
#### Identifying devices with poor Wi-Fi signal
1. Navigate to the **Connectivity** tab.
2. View the **Wi-Fi connectivity** chart showing number of impacted devices over time.
3. Review the **Poor Wi-Fi breakdown by ISP** to identify common providers.
4. Scroll to **Wi-Fi quality comparison – Breakdown** to see average signal strength and transmission rates for remote users.
5. Use this to prioritize network fixes or user support for high-risk ISPs or weak signal regions.
#### Spotting frequent poor-call users
1. In the **Collaboration** tab, scroll to the **Users with repeated poor calls** section.
2. Identify users poor calls (e.g 5+).
3. Drill into their collaboration performance scores and call failure types.
4. Use the **Users with sessions and poor sessions** graph to confirm trends and support prioritization.
RELATED TOPICS
* [Manage live dashboards](https://nexthink.gitbook.io/opd/user-guide/live-dashboards/managing-live-dashboards)
* [Manage remote actions](https://nexthink.gitbook.io/opd/user-guide/remote-actions/managing-remote-actions)
* [Manage campaigns](https://nexthink.gitbook.io/opd/user-guide/campaigns/managing-campaigns)
* [Manage workflows](https://nexthink.gitbook.io/opd/user-guide/workflows/managing-workflows)
* [Manage custom fields](https://nexthink.gitbook.io/opd/user-guide/administration/content-management/custom-fields-management)
* [Manage ratings](https://nexthink.gitbook.io/opd/user-guide/administration/content-management/ratings-management)
* [Manage custom trends](https://nexthink.gitbook.io/opd/user-guide/administration/content-management/custom-trends-management)
* [Manage applications](https://nexthink.gitbook.io/opd/user-guide/applications/managing-applications)
* [Manage software metering rules](https://nexthink.gitbook.io/opd/user-guide/software-metering/managing-software-metering)
* [Configuration guide: Remote Work Experience](broken://spaces/ZeA7tTt086G6thc9T1wB/pages/BeedtGgpIv9DmB1oWgW6)
---
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