Usage guide: Remote Work Experience
This page outlines various ways to use the pack, including use case examples. Administrators can refer to the Configuration guide: Remote Work Experience to set up and customize the installed content.
The Remote Work Experience library pack supports IT teams in managing digital employee experience for remote users. It helps prevent performance issues that commonly affect work-from-home employees.
With this pack, you can:
Monitor digital experience for remote employees using a centralized live dashboard.
Identify early signs of degraded connectivity, application usage, or device health.
Proactively resolve issues before they lead to frustration or support tickets.
Launch automated remote actions and workflows for diagnostics and remediation.
This pack includes preconfigured content that enables quick insight and resolution of performance problems with minimal manual effort.
Library pack uses
Jump to Use cases on this page to see relevant scenario applications.
Use the library pack content for the following purposes.
Monitoring remote experience
The Remote work experience – Overview dashboard provides a clear view of device performance, network reliability, and application responsiveness for employees working remotely.
Use this dashboard to:
Track the number of impacted users across devices, apps, and network categories.
Spot early patterns of poor video call quality or slow web performance.
Access detailed metrics from remote actions and metrics trends directly in the dashboard.
All insights are centralized to help you prioritize areas of concern and act fast before user productivity drops.
Investigating root causes
Use targeted remote actions included in the pack to gather technical data from impacted endpoints. For example:
Get VPN configuration collects the user’s VPN status and configuration.
Get device performance status retrieves CPU usage, memory pressure, and disk health metrics.
These actions populate the dashboard and can also be launched manually during investigation.
You can then pivot from the dashboard to detailed investigations to explore the underlying causes and track trends over time.
If using remote actions to feed the dashboard, ensure the triggers are properly scheduled.
Resolving issues proactively
The pack includes automation-ready content to support proactive remediation:
Workflows for resolving common VPN or network configuration problems.
Self-help campaigns to guide users in optimizing their device or checking their connectivity.
Optional self-healing remote actions that can be scheduled or triggered on demand.
You can combine these with conditions in custom trends or alerts to automate actions based on risk or user impact thresholds.
Use cases
In addition to the relevant use cases covered below, you may uncover other troubleshooting scenarios specific to your environment.
Identifying poor remote experience early
Use the Remote work experience – Overview dashboard to detect users at risk of poor digital experience.
Open the Remote work experience – Overview dashboard from the Live dashboards module.
In the Impacted users by category section, identify the most frequent issue types (e.g., connectivity, app, or device).
Select the affected group to drill down into user-specific metrics and device context.
Launch relevant remote actions or check existing alerts to validate trends or start remediation.
Investigating a user's connectivity complaints
When a remote employee reports poor VPN or video call performance:
Search for the user in the Remote work experience – Overview dashboard.
Review their metrics under the Network section to check VPN uptime, latency, and packet loss.
Launch the Get VPN configuration remote action to confirm VPN type, server, and adapter details.
If needed, trigger a workflow to reset VPN settings or guide the user through reconnecting via a campaign.
Improving device performance for remote users
If devices frequently show poor performance:
Filter the Remote work experience – Overview dashboard by device health metrics.
Identify users with high CPU usage, memory pressure, or disk I/O.
Run the Get device performance status remote action to confirm resource bottlenecks.
Schedule self-healing actions or offer optimization guidance via campaigns.
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