# Remote Work Experience

Remote Work Experience is a Nexthink Infinity content pack designed to support employees working from home. It provides visibility, early warnings, and simple workflows to keep video calls, web apps, and devices running smoothly.

### Problem

Remote employees often face unstable connectivity, poor app and call performance, and device slowdowns—without any clear insight into what’s wrong. This lack of visibility leads to wasted time, frustration, and unnecessary support tickets.

### Solution

By deploying the **Remote Work Experience** pack, you can monitor remote users' digital experience and detect performance issues early. The pack includes a prebuilt **dashboard** that surfaces key metrics related to device health, application usage, and network quality. This enables IT to proactively troubleshoot issues before they disrupt productivity.

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### Benefits and outcome

By implementing the "Remote Work Experience" library pack you:

* Gain visibility into the digital experience of remote users.
* Detect poor performance before it affects productivity.
* Reduce support tickets with proactive troubleshooting.
* Improve employee satisfaction and collaboration.
* Enable faster resolution of remote work issues with targeted insights.

### Getting started with Remote Work Experience

Configure and start using your packs by following these links:

* [Usage guide: Remote Work Experience](/platform/library-packs/it-operations/remote-work-experience/usage-guide-remote-work-experience.md) for standard users
* [Configuration guide: Remote Work Experience](/platform/library-packs/it-operations/remote-work-experience/configuration-guide-remote-work-experience.md) only accessible to users with an [administrator](/platform/user-guide/administration/account-management/roles.md#roles-administration) role


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