Integrating Nexthink with third-party tools

Nexthink enables integration with a wide range of third-party tools to help you enrich, automate, and extend your digital employee experience workflows. By connecting Nexthink to your broader IT ecosystem, you can streamline data flows, enhance visibility, and trigger real-time actions based on powerful insights from your environment.

This section provides a comprehensive overview of how to integrate Nexthink with external systems. You’ll find the following integration options covered:

• Inbound connectors: Bring external data into Nexthink to enrich your investigations and contextualize employee experience insights.

• Outbound connectors: Push Nexthink data to other platforms to automate workflows, trigger alerts, and feed real-time metrics to where your teams already work.

• Nexthink API: Use Nexthink’s APIs to query and send data programmatically. This allows custom integrations and automation tailored to your organization’s needs.

• Amplify: Complement the tools your service desk agents use (e.g., ITSM platforms like ServiceNow) by adding contextual, real-time insights and self-help capabilities.

• Communication channels: Trigger notifications and gather employee responses via the Nexthink channel in Microsoft Teams as part of Nexthink Workflows.

• Self-service portals: Use Nexthink data and automated remediations to accelerate issue resolution by enabling employees to resolve problems directly from familiar interfaces, reducing ticket volume and IT workload.