Spark actions

Actions enable seamless automation for diagnosing issues and performing remediations directly from Spark. These actions enhance the employee experience while reducing manual IT effort by providing both ready-to-use and customizable solutions.

There are two types of actions available in Spark:

• Agent actions: Activate ready-to-use actions directly from the Spark Cockpit. These actions come preconfigured, letting you quickly start monitoring and remediating common issues without any setup.

• Remote actions: Existing Nexthink remote actions that you can enable for Spark. Refer to Custom remote actions for Spark for more information.

Install custom actions from the Nexthink Library to extend the functionality of Spark.

Agent actions for Spark

Agent actions enable Spark to automatically diagnose and resolve device issues. They are grouped into two categories:

• Diagnostic actions: Collect real-time information about device configuration and performance to understand problems.

• Remediation actions: Apply fixes directly, such as resetting settings or repairing components.

Available agent actions

Explore the available Agent actions automatically installed as system content to learn what they do and how they improve device and user experience. When you identify actions that are relevant to your environment, activate them directly from the Spark Cockpit to make them available for Spark to use automatically.

Network and connectivity

Diagnostic actions

Action name	Operating system	Description
Check network connectivity	Windows macOS	Checks your computer’s internet connection to verify connectivity. It tests network speed, verifies access to shared drives and reports any connectivity issues, without making changes to your network settings.
Check VPN access	Windows macOS	Checks your computer’s VPN connection to verify it is connected to your organization’s network. It checks if the VPN is active and whether you can access company resources, without making any changes to your VPN settings.
Check network configuration details	Windows macOS	Provides detailed information about your computer’s network configuration, including IP addresses, DNS servers, routing tables and network interfaces. It helps diagnose connectivity issues.
Check network speed	Windows macOS	Tests your network performance by measuring download speed, upload speed and latency. It provides results that can help diagnose connectivity or performance issues.
Check Interface connection details	Windows macOS	Provides detailed information about your network interfaces, including connection status, IP configuration, link speed and traffic statistics. It helps diagnose network connectivity issues.
Check Wi-Fi signal strength	Windows macOS	Provides detailed information about your Wi-Fi connection, including signal strength, network name (SSID), connection speed and other wireless details. It helps diagnose Wi-Fi connectivity issues.
Get Adapter status	Windows macOS	Checks the status of network adapters to identify connectivity issues, detect disabled connections and assess whether the device can properly access networks and the internet.
Get IP configuration	Windows macOS	Displays the device’s network settings and IP information to help troubleshoot connection problems, verify configuration details and analyze internet access issues.
Get Wi-Fi interface details	Windows macOS	Displays wireless adapter information and connection quality to help diagnose Wi-Fi issues, assess signal strength and analyze overall wireless network performance.
List available Wi-Fi networks	Windows	Scans for nearby wireless networks to help identify available connections, compare signal strength and support troubleshooting of Wi-Fi connectivity issues.
Check local speed to gateway	Windows macOS	Checks your computer’s connection speed to the network gateway (router) to identify local network performance issues. It tests the speed between your computer and the router, measures response times, and reports any connectivity problems.

Remediation actions

Action name	Operating system	Description
Clear DNS cache	Windows macOS	Clears outdated DNS records and cached data stored on your computer. It helps websites load correctly and more reliably.
Register DNS	Windows macOS	Updates your device’s network registration with the company domain to help resolve sign-in or connection issues and maintain access to company resources.
Test Internet connection	Windows macOS	Checks your device’s ability to connect to the internet to help identify network issues, confirm online access and assess connection quality or stability.

ZScaler

Diagnostic actions

Action name	Operating system	Description
Check Zscaler status	Windows macOS	Checks whether ZScaler is running on your computer. It verifies if ZScaler is active and connected, and reports any issues it finds, without making changes to your ZScaler settings.
Analyse Zscaler logs	Windows	Collects diagnostic information from your ZScaler software to help troubleshoot connection or performance issues. It gathers service status, version details and recent log information, without affecting your browsing or security.

Remediation actions

Action name	Operating system	Description
Start Zscaler	Windows	Starts the ZScaler service on your computer if it has stopped running. Restarting the service can help resolve connection problems and restore secure internet access.
Reset Zscaler	Windows macOS	Restarts your ZScaler connection, resets your network tunnel and checks whether secure internet access is restored, without changing your settings. It can help fix slow internet, connection issues or login problems.

Security and compliance

Diagnostic actions

Action name	Operating system	Description
Check firewall settings	Windows	Checks your computer’s firewall configuration to verify if the firewall is active and whether the settings are configured correctly.
Get firewall options	macOS	Retrieves the current firewall configuration and settings on your device, providing visibility into active network protection and how traffic is being filtered.
Get secure boot status	Windows	Checks if Secure Boot is enabled on your device — a security feature that prevents unauthorized software from loading during startup and helps protect against malware.

Crash Diagnostics

Diagnostic actions

Action name	Operating system	Description
Get Windows BSOD crash information	Windows	Analyzes crash files on your computer to find out why Windows froze or restarted unexpectedly. It checks for problematic drivers or hardware, and reports what may need to be fixed to help prevent future crashes.
Check last application crash details	Windows macOS	Identifies the most recent application crash and provides details such as the application name, version, and error information. It helps diagnose stability issues without making any changes to your system.
Check macOS crash details	macOS	Identifies the most recent kernel panic or system crash on your Mac and provides details such as the panic type, error codes, and system state. It helps diagnose stability issues without making any changes to your system.

System and Application logs

Diagnostic actions

Action name	Operating system	Description
Get Windows BSOD crash information	Windows	Analyzes crash files on your computer to find out why Windows froze or restarted unexpectedly. It checks for problematic drivers or hardware and reports what may need to be fixed to help prevent future crashes.
Check last application crash details	Windows macOS	Identifies the most recent application crash and provides details such as the application name, version and error information. It helps diagnose stability issues without making any changes to your system.
Check macOS crash details	macOS	Identifies the most recent kernel panic or system crash on your Mac and provides details such as the panic type, error codes and system state. It helps diagnose stability issues without making any changes to your system.

System Health and Performance

Diagnostic actions

Action name	Operating system	Description
Get battery status	Windows macOS	Provides details about your device’s battery health, charge level, usage cycles and power status to help you monitor performance and spot potential issues early.
Get Top 10 memory consumption processes	Windows macOS	Identifies the applications and processes using the most memory on your device, helping you spot performance issues or programs that may be slowing things down.

Remediation actions

Action name	Operating system	Description
Repair WMI	Windows	Fixes problems with Windows Management Instrumentation (WMI) that can disrupt system monitoring, software installations or certain admin tools. It does this by repairing the WMI database and restarting the necessary services in the background.
Repair corrupt system files	Windows	Scans your device for damaged or missing system files and automatically repairs them to restore stability, fix crashes, improve performance and resolve startup problems.

Disk Cleanup

Remediation actions

Action name	Operating system	Description
Free up disk space	Windows macOS	Automatically cleans temporary files, recycle bin contents, and cache folders to free up space on your computer. It helps maintain healthy disk space levels and improve overall system performance.

Microsoft Office 365

Remediation actions

Action name	Operating system	Description
Fix Microsoft Office problems	Windows	Repairs your Microsoft Office installation to fix issues. Any open Office programs will be closed during the repair, but your files and settings will not be affected. Running a repair can help resolve crashes, startup problems or features not working properly in Office applications.

Microsoft Teams

Diagnostic actions

Action name	Operating system	Description
Check Microsoft Teams health	Windows macOS	Checks whether Microsoft Teams is installed on your computer and reports which version you are using, along with the date it was last updated.

Remediation actions

Action name	Operating system	Description
Clear Microsoft Teams cache	Windows macOS	Clears temporary cache files stored by Microsoft Teams on your computer. It only removes cached data — your chats, messages and personal files are not affected. Clearing the cache can fix loading problems, improve performance and help Teams run faster and more smoothly.
Reinstall Microsoft Teams	Windows macOS	Completely removes and reinstalls Microsoft Teams on your computer. Your chats, messages and meeting history are not affected. Reinstalling can resolve crashes, failed updates or startup issues.

Microsoft OneDrive

Diagnostic actions

Action name	Operating system	Description
Check Microsoft OneDrive health	Windows macOS	Checks whether Microsoft OneDrive is installed and running properly on your computer. It verifies that OneDrive is active and that your system settings are configured correctly, then reports any setup issues it finds, without making any changes to your OneDrive configuration.

Remediation actions

Action name	Operating system	Description
Reset OneDrive	Windows macOS	Completely resets the OneDrive application and re-syncs your files to resolve persistent problems. It clears OneDrive’s local cache, re-establishes the connection to your cloud storage and restarts the sync process, without deleting your files from OneDrive or your computer.

Google Chrome

Remediation actions

Action name	Operating system	Description
Clear Chrome browsing data	Windows macOS	Clears your browsing history, cookies and cache in Google Chrome. Removing this data can help fix problems such as slow loading, website errors and login issues, and improve overall browser performance.

Mozilla Firefox

Remediation actions

Action name	Operating system	Description
Clear Firefox browsing data	Windows macOS	Clears your browsing history, cookies and cache in Firefox. Removing this data can help fix problems such as slow loading, website errors and login issues, and improve overall browser performance.

Intune

Diagnostic actions

Action name	Operating system	Description
Check Intune health	Windows	Checks your computer’s connection to Microsoft Intune and reports on device management and security policy status.

Jamf

Diagnostic actions

Action name	Operating system	Description
Check Jamf health	macOS	Checks your computer’s connection to Jamf and reports on device-management and security-policy status.

Remediation actions

Action name	Operating system	Description
Reconnect Jamf	macOS	Re-establishes the connection between your Mac and the Jamf management system to restore device enrollment, receive policy updates and enable IT management features.

Device and Hardware

Diagnostic actions

Action name	Operating system	Description
Check hardware and BIOS Info	Windows	Provides detailed information about your computer’s hardware components and BIOS settings, including processor, memory, motherboard, storage devices and BIOS version. It helps with system analysis and troubleshooting.
Check physical disks information	Windows macOS	Provides detailed information about your computer’s physical disk drives, including capacity, health status, performance metrics and disk usage. It helps with storage analysis and troubleshooting.
Check device manager info	Windows macOS	Provides detailed information from your computer’s Device Manager, including hardware components, drivers, device status and any issues or conflicts. It helps with hardware troubleshooting.

Audio and Video

Diagnostic actions

Action name	Operating system	Description
Get microphone information	Windows macOS	Provides detailed information about your computer’s microphone hardware, including device details and status. It helps with audio system analysis and troubleshooting.

Remediation

Action name	Operating system	Description
Unmute microphone	Windows	Unmutes your microphone if it is currently muted.

USB

Diagnostic actions

Action name	Operating system	Description
Check USB Audio device information	Windows macOS	Provides detailed information about USB audio devices connected to your computer, including headsets, microphones, speakers and other audio peripherals. It helps with audio troubleshooting.
Check USB services status	Windows macOS	Verifies that USB services are running correctly to detect potential issues affecting device recognition, connection stability and overall USB functionality.

Bluetooth

Diagnostic actions

Action name	Operating system	Description
Check Bluetooth device health	Windows macOS	Examines your Bluetooth connections and device status to identify potential pairing or connectivity issues, helping diagnose and understand problems with wireless devices more accurately.

Custom remote actions for Spark

Enable and configure custom or Nexthink Library remote actions in Spark to extend its capabilities. Adapt remote actions to your organization's specific needs.

From Remote Actions > Manage remote actions in the main menu:

1. Select the remote action that you want to enable for Spark or create a new remote action.

2. Select the Spark triggering mechanism for the remote action.

   • When you enable the Spark trigger, additional configuration fields become available.

3. In the General tab, review the remote action description—Spark uses the description as part of its search. Nexthink recommends adding an employee-friendly description detailing the symptoms and changes that the remote action addresses.

4. Select the Trigger with user’s consent checkbox if you want Spark to ask the employee for approval before running the action.

5. Configure the messages Spark displays at each stage of the action—recommended if you require user consent:

   • Before the action: Describe what the action will do.

   • In progress: Explain that Spark is processing (optional).

   • After the action: Confirm completion or share the outcome (optional).

Nexthink does not recommend activating remote actions that use campaigns to communicate with employees in Spark. Employee consent and communication can be managed by Spark on the basis of your configured messages.

Nexthink recommends activating the following Nexthink Library remote actions.

Recommended Nexthink Library remote actions: Diagnostic actions

Install and configure the following remote actions for Spark. For Diagnostic actions, Nexthink recommends enabling them without user consent and without messages

Category	Action name	Operating system	Description
Network and connectivity	Test connection from device	Windows / macOS	Checks network connectivity from the device to a specified destination.
Network and connectivity	Get network speed	Windows / macOS	Measures connection speed to an external or business URL.
Network and connectivity	Get download speed	Windows / macOS	Tests download speed from a defined file path.
Classic Outlook	Get Outlook online	Windows / macOS	Verifies if Outlook is online and connected.
Classic Outlook	Get Outlook plugin crash details	Windows / macOS	Retrieves details about Outlook plugin crashes using a defined crash event age.
Classic Outlook	Get Outlook plugins	Windows / macOS	Lists all installed Outlook plugins.
Classic Outlook	Get Outlook storage information	Windows / macOS	Retrieves Outlook storage information, including OST size threshold.
Browser related	Get Chrome plugins	Windows / macOS	Retrieves a list of installed Chrome plugins.
Browser related	Get Firefox plugins	Windows / macOS	Retrieves a list of installed Firefox plugins.
Browser related	Get Edge plugins	Windows / macOS	Retrieves a list of installed Edge plugins.