Device View helps IT support teams gain deeper insights into troubleshooting scenarios on a device level. Inspect device properties and activities that span a period of up to 14 days. These are valuable insights into key events which could be causing poor digital employee experience (DEX). IT teams can determine what may have caused an issue and get a head start on resolving it.
Within Device View:
The Timeline tab allows you to explore events in chronological order on the device, with the ability to gain further insights using intuitive tooltips and a side panel. Additionally, you can drill down into events to gain a detailed view of various activities.
The Checklists tab provides you with immediate insights into key device attributes.
A dedicated panel for remote actions allows you to execute actions on the device.
Accessing Device View
Accessing Device View through Search
Select the Search option from the main menu and type in the device name. From the results, click on Open device view.
Accessing Device View through Investigations
Select Investigations from the main menu and enter the desired NQL query to access data for devices.
To retrieve all devices, enter
devicesin the Investigations editor and click on Run.
Click on the device name to launch the Device View page.
To view a specific device, identify it with an NQL query by name.
devices | where device.name == "MyDeviceNameExample"
Refer to the NQL documentation for more information about how to write queries in NQL.
The Timeline tab displays a number of rows grouped into sections. The sections and their content depend on the type of object being investigated, whether it is a user or a device. The timeline is displayed in chronological order and displays 15-minute buckets of activity.
Scroll through the timeline using the ruler at the top, which is divided into equal parts corresponding to a time interval of the recent history of the user or device under examination. Date and time labels in the ruler indicate the precise moment in time associated with a subdivision mark.
Using the Properties tab makes it possible to quickly gain an understanding of device attributes such as:
Device and peripherals
You can create your own customized checklists that contain properties important to you and your organization. For example, L1 agents may require a basic checklist, whereas L2 or EUC teams may wish to configure more detailed ones.
Additional checklists can be added through the Administration menu:
Click on the Administration gear icon in the main menu.
Within the Content Management section, select Checklist to open the Checklists management page.
Click on the New Checklist button in the top-right corner to define a new checklist and properties you wish to use.
You can access Device View relevant permissions in the Administration module of the Nexthink web interface:
Click on the Administration module in the main menu.
Select Profiles from the Account management section of the navigation panel.
Relevant Diagnostics permissions
Manage all checklists
View all checklists
View device view
Relevant Remote Actions permissions
Execute all remote actions
Relevant Investigations permissions
Refer to the Profiles documentation for a detailed description of all the permission options.