Event Management

Overview

The integration with ServiceNow is more oriented to only send those meaningful events that will require an action from the Service Desk, usually via the automatic creation of an Alert that will be transformed into an Incident or to a Problem, based on certain ServiceNow rules.

Below there is an example of events received by ServiceNow from Nexthink.

Prerequisites

• London Now platform version or later

• ServiceNow Event Management needs to be installed, part of the ITOM package subscription

Installation

• For activation of the module, follow the ServiceNow official documentation.

• To authenticate via the API, the API user has to have the role “evt_mgmt_integration”.

• Install and configure Nexthink Event Connector