Configuration guide: OneDrive Compliance

⚠️ The configuration options on this page are only accessible to administrators.

Refer to the Usage guide: OneDrive Compliance Workflow to use library content as a standard user.

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Prerequisites

This library pack contains content from the following required expansion products:

• Remote actions

• Campaigns

• Workflows

💡 Some of these products offer default access to their respective content and can still be used without expansion products. Refer to the Nexthink Infinity thresholds and limits overview documentation for more information about default thresholds for expansion products.

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Included content and dependencies

This library pack contains the following content and dependencies:

Content type	Name	Description	Dependencies
Remote actions	Get OneDrive status	Checks if OneDrive is installed and running.	Required for OneDrive workflow automation
Remote actions	Repair OneDrive	Attempts to fix basic OneDrive client issues.	Triggered after detection of install/config issues
Remote actions	Get OneDrive sync status	Retrieves sync status (Paused, Syncing, Errors, etc).	Used to guide sync-related remediation paths
Remote actions	Reset OneDrive	Resets the OneDrive client to address sync-related errors.	Triggered on sync error detection
Remote actions	Restart OneDrive	Restarts OneDrive for paused or stuck states.	Follows user approval via campaign
Campaigns	OneDrive-Sync-RestartAssistance	Asks users to approve restarting their OneDrive sync.	Required for handling paused sync scenarios
Campaigns	OneDrive-Sync-SupportTicketLogged	Notifies users an incident was created and IT will follow up.	Triggered when automated remediation fails
Workflows	OneDrive Compliance Workflow	Remediates sync issues or triggers incident creation automatically.	Orchestrates all other components

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Configuring OneDrive Compliance Workflow

💡 Adapt these suggested configuration steps to edit and customize content according to your organizational needs.

Follow these steps to install and configure content:

• Before configuration – Install library pack content from Nexthink Library

• Step 1 – Configure remote actions

• Step 2 – Edit campaigns

• Step 3 – Configure ITSM API connector credentials

• Step 4 – Schedule the workflow

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Step 1 – Configure remote actions

1. From the main menu, go to Remote actions > Manage remote actions.

2. Set each of the following remote actions to have a Manual trigger to ensure they function correctly within workflows:

   • Get OneDrive status

   • Repair OneDrive

   • Get OneDrive sync status

   • Reset OneDrive

   • Restart OneDrive

🔄 Manual triggers are required for remote actions when used in workflows, but they can be combined with other triggers if needed outside the workflow.

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Step 2 – Edit campaigns

1. From the main menu, navigate to Campaigns > Manage campaigns.

2. For each campaign listed below, review and customize:

   • Sender name and image

   • Text and questions

   • Target audience (if applicable)

3. Publish the campaign when you're ready.

Name	Trigger	Priority
OneDrive-Sync-RestartAssistance	Manual	Not urgent
OneDrive-Sync-SupportTicketLogged	Manual	Not urgent

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Step 3 – Configure ITSM API connector credentials

1. Go to Administration > Connector credentials.

2. Configure the credentials as follows:

   • Protocol: HTTPS

   • URL address: Root URL of your ITSM tool (e.g., https://servicedesk.example.com)

   • Authorization: Basic

   • Enter the Username and Password

   • Click Save

3. Open the OneDrive Compliance Workflow from Workflows.

4. In the Service/API call steps, assign the newly created credentials to:

   • Create Incident - Folder Missing

   • Create Incident - Not Installed

   • Create Incident - Unknown Error

   • Create Incident - Repair Remote Action expired

   • Create Incident - Get Status - Remote Action expired

   • Create Incident - Sync Error

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Step 4 – Schedule the workflow

1. Navigate to Workflows > OneDrive Compliance Workflow.

2. Click the Trigger configuration tab.

3. Enable the Schedule trigger with the following settings:

   • NQL:

     devices during past 7d
     | where operating_system.platform == Windows
     and operating_system.name !in ["*server*"]

   • Recurrence: Weekly — select at least one day.

4. Optionally, enable the Manual trigger to allow for ad-hoc remediation.

✅ Once configured, Nexthink automatically validates the workflow every time it’s saved.

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RELATED TOPICS

• Overview page: OneDrive Compliance Workflow

• Usage guide: OneDrive Compliance Workflow

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