> For the complete documentation index, see [llms.txt](https://docs.nexthink.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.nexthink.com/whats-new/whats-new-2026.9.md).

# What's new 2026.9

This page lists key features and improvements released in version 2026.9 of the **Nexthink Infinity Standard edition** - October 26, 2026

Feature availability may differ between Nexthink Infinity and Nexthink Infinity for Government. For a complete overview, please refer to the [Infinity for Government Feature Exclusion List](/security/infinity-for-government.md) and detailed release notes on the [Extended Documentation](https://edocs.nexthink.com/nexthink-infinity/infinity-release-notes) website.

## Nexthink Spark✦: Enhanced support, learning, and management

Improve employee IT support with new Spark capabilities that simplify ticket management, strengthen troubleshooting, and provide clearer insights into adoption and business impact:

* **Adoption and impact insights:** Track Spark adoption, resolution effectiveness, efficiency, and transformation journey with a new KPI dashboard in the Spark Cockpit. You can explore results by department and use dashboards to monitor performance, identify improvement opportunities, and make informed decisions about your IT support strategy. This feature requires configuration or setting user permissions before use. Please see the [Using Spark overview](/user-guide/spark/working-with-spark/monitoring-spark/using-spark-overview.md) documentation for more information.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2FRnInKmAS1Ifj8wjD1XI3%2FExpanded%20Spark%20employee%20usage%20dashboard.png?alt=media&amp;token=f3107986-6b2e-46da-9612-576b8ad87589" alt=""><figcaption></figcaption></figure>

* **Adaptive learning:** Benefit from Spark continuous learning based on previously resolved conversations. Spark uses this knowledge to improve troubleshooting guidance, reduce repeated steps, and resolve similar issues more consistently over time. Refer to the [Working with Spark](/user-guide/spark/working-with-spark.md) documentation for more information.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2FOReZEWWLTBt1pBYTOxh8%2FDaily%20resolve%2C%20reflect%2C%20improve%20loop.png?alt=media&amp;token=260df387-b1ea-44f2-a413-89e298d6180e" alt=""><figcaption></figcaption></figure>

* **Ticket management and escalation:** Configure flexible categorization and routing in Spark to align escalations with your ITSM processes, reducing manual triage and simplifying ticket management. You can also manage tickets directly through Spark with configurable actions to check ticket status, review and add comments, and confirm resolution. This feature requires configuration or setting user permissions before use. Please see the [Configuring ticket escalation with Spark](/user-guide/spark/setting-up-and-managing-spark/ticket-escalation-with-spark.md) documentation for more information.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2FICZjCb1irfs7lYOMYbot%2FScreenshot%202026-10-09%20at%2018.10.52.png?alt=media&amp;token=d6defc5b-3280-476a-959e-057b22421783" alt=""><figcaption></figcaption></figure>

* **Recommendations for support improvements:** Identify gaps in knowledge and automation by analyzing topics associated with unresolved conversations. Spark provides recommendations to improve knowledge coverage and action capabilities, helping you address recurring issues and improve resolution rates. Refer to the [Using Recommendations to enhance Spark knowledge and actions](/user-guide/spark/working-with-spark/using-recommendations-to-enhance-spark-knowledge-and-actions.md) documentation for more information.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2FxM3Ngc732iiyBVlVgbQ2%2FSpark_Recommendations.png?alt=media&amp;token=75548b35-05f6-4731-8d06-075d7b4e00cf" alt=""><figcaption></figcaption></figure>

* **Action management:** Review Spark Agent Actions through new action cards in the Manage Actions interface. See what each action changes, such as files, caches, or system settings, and how it may impact employees before enabling the action for remediation. This helps you make informed decisions and streamline security approvals. Refer to the [Managing Spark actions](/user-guide/spark/setting-up-and-managing-spark/managing-agent-actions.md#viewing-action-card-details) documentation for more information.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2FTVcqbOg5XLzEvbuGvwNM%2Fimage.png?alt=media&amp;token=d5d9498f-bf56-43ac-96cf-abd7fde1d3ef" alt=""><figcaption></figcaption></figure>

Explore the updated Spark documentation, including the [Rolling out Spark to your organization](https://docs.nexthink.com/platform/user-guide/spark/setting-up-and-managing-spark/rolling-out-spark-to-your-organization) guide, for practical guidance on planning and driving adoption. You can also access the updated [How to Get Started with Spark](https://learn.nexthink.com/courses/how-to-get-started-with-spark) course to deepen your understanding of Spark capabilities and setup.

Depending on your current licensing model, this capability may require an additional license. Contact your Nexthink representative for more information.

## Desktop Virtualization: IGEL OS 12 Thin Client support

Monitor IGEL OS 12 thin clients alongside Windows and macOS endpoints with a dedicated Nexthink Collector. You can now access hardware and operating system details and track CPU, memory, disk, and graphics usage over time. These insights help you identify whether slow virtual desktop sessions originate from the thin client and make informed hardware refresh decisions.

To start collecting data, install the Nexthink Collector on each IGEL OS 12 device. Import it from the IGEL App Portal and deploy it through IGEL Universal Management Suite profiles. Refer to the [Installing Collector on IGEL OS](/configuring_nexthink/bringing-data-into-your-nexthink-instance/deploying-nexthink-in-non-vdi-environment/installing-collector/collector-for-igel.md) documentation for more information.

Depending on your current licensing model, this capability may require an additional license. Contact your Nexthink representative for more information.

## New Infinity look and feel

Experience a refreshed Nexthink Infinity interface with a modern, consistent design across the platform. The updated look and feel provides a more seamless and unified experience, making it easier to navigate features and interact with Nexthink.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2FDYVB8qa0ghgfa0PkxmyK%2Fint-pm.us.pre.nexthink.cloud_vdi_sessions-overview_context%3Dc.vdi.metricsGroup%3Dresponsiveness%2Cc.vdi.breakdown%3Dsession_2Fvdi_session_2Fdesktop_pool%2Cc.vdi.metrics%5B0%5D.dmUri%3Dsession_2Fvdi_event_2Fuser_input_de.png?alt=media&amp;token=8f7e84c5-dfd7-4794-bf2f-e41777dc6a63" alt=""><figcaption></figcaption></figure>

## Applications: Custom URL sanitization

Get more detailed insights into application usage and performance with configurable URL sanitization rules. You can now choose between Conservative and Moderate sanitization for each application. Moderate sanitization preserves URL details while sanitizing query parameters, giving you greater visibility into application activity. Existing applications retain Conservative sanitization by default.\
This feature requires configuration or setting user permissions before use. Please see the [Configuring web applications](/user-guide/applications/setting-up-and-managing-applications/configuring-applications/configuring-web-applications.md) documentation for more information.

💡 Thanks for expressing your interest in [this feature](https://ideas.nexthink.com/ideas/CP-I-589) on our ideas portal!

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2F5tqr09ttTVmHJGMmrvvT%2Fsanitisation.png?alt=media&amp;token=6a135eb3-9806-4f1c-acd6-05ba5da68b57" alt=""><figcaption></figcaption></figure>

## Additional data types for manual custom fields

Analyze and automate more effectively with new data types for manual custom fields. In addition to strings, you can now use integers, floats, booleans, and date-time values, with consistent formatting and validation across the UI, bulk uploads, Enrichment API, and inbound connectors. This allows you to query, filter, and use custom field values according to their data types, enabling more precise investigations and automation.

This feature requires configuration or setting user permissions before use. Please see the [Custom fields management](/user-guide/administration/content-management/custom-fields-management.md#customfieldsmanagement-choosingmanualcustomfieldtypemanual) documentation for more information.

💡 Thanks for expressing your interest in [this feature](https://ideas.nexthink.com/ideas/CP-I-1599) on our ideas portal!

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2FThV1soIXzh7PhaZ0gn2a%2Fdata%20types%20custom%20fields.png?alt=media&amp;token=a93cfbf0-ec09-47f4-9fe9-fcf498c62a89" alt=""><figcaption></figcaption></figure>

## Dashboards: Cascading filters

Navigate dashboard data more efficiently with cascading filters across the platform. When you select a value in a higher-level filter, related filter options automatically narrow to show only relevant values. All filters remain accessible, allowing you to explore data at any hierarchy level and making dashboard navigation more intuitive across teams. Refer to the [Using Live Dashboards](/user-guide/live-dashboards/using-live-dashboards.md) documentation for more information.

💡 Thanks for expressing your interest in [this feature](https://ideas.nexthink.com/ideas/CP-I-1053) on our ideas portal!

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2FgkWPThnrGvm8JrqijRkz%2Fcascading%20filters.png?alt=media&amp;token=343c83af-dc72-41e4-9afe-ce3940f27075" alt=""><figcaption></figcaption></figure>

## More accurate application freeze detection

Identify application freezes that directly impact employees with new detection based on user interaction response delays. Freezes are now recorded when an application is slow to respond during active use, reducing false positives from background processes. This provides more accurate DEX scores and helps you prioritize issues that genuinely affect employee experience.

This feature requires configuration or setting user permissions before use. Please see the [Digital Experience Score Management](/user-guide/administration/system-configuration/digital-experience-score-management.md) and the [List of hard metrics and thresholds](https://edocs.nexthink.com/nexthink-infinity/infinity-specifications/digital-employee-experience-dex-specifications/list-of-hard-metrics-and-thresholds) documentation, available to Nexthink Community users, for more information.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2Fq6KvJmIzK6Z81rMUaVaw%2FDEX%20-%20user%20impacting%20freezes.png?alt=media&amp;token=4c0a94ef-6b61-4019-890a-d95769720d94" alt=""><figcaption></figcaption></figure>

## Workspace✦: Personalized learning paths

Accelerate your learning with personalized training tailored to your role and goals. You can now share your learning needs in Workspace and receive a customized learning path featuring relevant courses from the Nexthink Learn catalog. Workspace automatically enrolls you in the recommended courses, helping you develop skills and make the most of Nexthink Infinity.\
Refer to the [Getting a personalized learning path](/user-guide/search-and-workspace/using-workspace/getting-a-personalized-learning-path.md) documentation for more information.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2FezVyrLKd4WUrtv922oL2%2FLearning%20Assistant%20in%20Workspace.png?alt=media&amp;token=517042bc-4415-4516-aaac-8198675b6bec" alt=""><figcaption></figcaption></figure>

## Unified Nexthink documentation and developer tools

Access Nexthink Infinity, API, and legal documentation in one place at [docs.nexthink.com](https://docs.nexthink.com), with unified search across resources. You can now download OpenAPI specifications for all APIs and export documentation pages as Markdown, making it easier to find information and integrate documentation into your development tools, team workflows, and AI-powered processes.

💡 Thanks for expressing your interest in [this feature](https://ideas.nexthink.com/ideas/CP-I-3084) and [this related enhancement](https://ideas.nexthink.com/ideas/CP-I-3157) on our ideas portal!

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2FPQEJVdmsM7x7C5xaqol5%2Fimage.png?alt=media&amp;token=104036b6-c756-4760-8d14-ef2391a6e2d7" alt=""><figcaption></figcaption></figure>


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