> For the complete documentation index, see [llms.txt](https://docs.nexthink.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.nexthink.com/user-guide/search-and-workspace/using-workspace/using-nexthink-it-experts.md).

# Using Nexthink IT Experts

{% hint style="info" %}
🔎 This feature is in beta and may change before its final release.
{% endhint %}

Nexthink IT Experts are specialized conversational experts within Workspace, each focused on a specific IT domain. Every expert has a defined role, tone, and set of behaviors, so you get responses tailored to that use case instead of starting every conversation from scratch with a general-purpose assistant.

## Starting a conversation with an IT Expert

To start a new conversation with an IT Expert:

1. In the IT Experts section of the left panel, click the expert name.
2. The expert's name appears in the conversation area.
3. Type your message in the input field and press Send.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2FFjZ6on9M8movpDLJybKA%2F2026.8_Worspace_IT_experts_9_Mt1Bh6.png?alt=media&amp;token=2ba24cea-5d0c-4219-b31a-4cfc2b83d7bd" alt=""><figcaption></figcaption></figure>

## Device Troubleshooter

The Device Troubleshooter focuses on diagnosing and resolving issues on individual devices.

Use it to investigate:

* Performance issues (slow device, high CPU/memory/disk usage, freezes, lag)
* Network and connectivity failures (Wi-Fi drops, VPN issues, disconnects)
* Application crashes, hangs, or slow behavior
* System instability (BSODs, kernel panics, unexpected reboots)
* Boot and login slowness

### How it investigates

The Device Troubleshooter:

* Pulls historical telemetry from Nexthink (performance events, crashes, stability data, network activity) for the device in question.
* Correlates recent changes (updates, installs, driver changes) with the onset of symptoms.
* Checks whether the issue is isolated to one device or part of a wider fleet pattern.
* In advanced mode, can also run live diagnostics directly on the device, if it's online, to confirm its current state.

### What to provide

Give the Device Troubleshooter a device name and a description of the symptom, or ask for a general health check.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2FEMTwNsN8kYhHw2y2U82D%2F2026.8_Worspace_IT_experts_10_Wq8Zf3.png?alt=media&amp;token=97bee678-1eba-4e08-9e05-75a6cd6a8b33" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
For general IT questions not tied to a specific device, use Workspace's default conversation instead.
{% endhint %}

## Disabling IT Experts

You can opt out of IT Experts at any time. Go to **Administration**, then open **Data management** and select the **Environment** tab, where you manage which Workspace capabilities are active for your organization. Under **Features**, uncheck the **IT experts - Beta** checkbox listed under **Workspace** to disable the capability.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2FtzqvJU5PGI6aNElhuAOm%2F2026.8_Workspace_3.png?alt=media&amp;token=83d9e142-a034-4c98-8161-7d88614a772e" alt=""><figcaption></figcaption></figure>

In addition to this fixed IT Expert, you can also create your own custom IT Experts. Refer to [Workspace IT Experts](/technical-previews/workspace-it-experts.md) for more information.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.nexthink.com/user-guide/search-and-workspace/using-workspace/using-nexthink-it-experts.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.