> For the complete documentation index, see [llms.txt](https://docs.nexthink.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.nexthink.com/user-guide/applications/setting-up-and-managing-applications/configuring-applications/configuring-web-applications/configuring-ahead.md).
# Configuring AHEAD
Configure the required settings to populate the **Adoption**, **Health**, **Efficiency**, **Affordability**, and **Delight** tabs of the AHEAD dashboard.
{% hint style="info" %}
AHEAD applies to web and hybrid (web and desktop) applications only.
{% endhint %}
## Configure user organization fields
Configure user organization fields to classify employees by department or business unit and enable organizational breakdowns in the dashboards.
* Define up to six levels of organizational hierarchy (for example, **Business Unit**, **Department**, **Region**) to enable breakdowns in the dashboards. Refer to [Configuring user organization](/user-guide/administration/system-configuration/data-management/environment/product-configuration.md) for more information.
* If user organization data is missing, configure the **Entra ID** connector to map dashboard data to your organization structure. Refer to [Connector for Microsoft Entra ID (Azure AD)](/configuring_nexthink/bringing-data-into-your-nexthink-instance/integrating-nexthink-with-third-party-tools/inbound-connectors/connector-for-microsoft-entra-id-azure-ad.md) for more information.
## Configure Adoption settings
Enable web-usage time collection for the target application to capture usage duration data and populate the **Adoption** tab.
Select [Managing applications](/user-guide/applications/setting-up-and-managing-applications/managing-applications.md) to go to **Manage Applications > Settings**, and verify that **Web usage time** monitoring is enabled.
## Configure Health settings
The **Health** tab compares application performance against the global Nexthink benchmark by default.
Select [Setting application thresholds](/user-guide/applications/setting-up-and-managing-applications/configuring-applications/configuring-web-applications/thresholds.md) to go to the web application's **Application settings > Web configuration > Thresholds** tab, and set application thresholds as a fallback to categorize performance when benchmark data is unavailable for this application.
{% hint style="info" %}
The **Health** heatmap can break down data by application feature, based on the **Key pages** configured for the application. Refer to [Configuring Key pages](/user-guide/applications/setting-up-and-managing-applications/configuring-applications/configuring-web-applications/key-pages.md) to set them up.
{% endhint %}
## Configure Efficiency settings
Select [ServiceNow Tickets connector](/configuring_nexthink/bringing-data-into-your-nexthink-instance/integrating-nexthink-with-third-party-tools/inbound-connectors/servicenow-tickets-connector.md) to go to **Administration > Inbound connectors > New connector**, and configure the **ServiceNow Tickets** connector to bring ticket data into Nexthink and enable the **Efficiency** tab.
{% hint style="info" %}
The **ServiceNow Tickets** connector can collect both incidents and service requests. The **Efficiency** tab counts only service requests.
{% endhint %}
The **Efficiency** tab requires the **Tickets** data model to be visible for the user's role. Refer to [Data model visibility](/user-guide/administration/account-management/roles.md) for more information.
## Configure Affordability settings
Configure software metering thresholds for active license usage and total license counts to calculate the percentage of licenses in use in the **Affordability** tab.
* Select [Managing Software Metering](/user-guide/software-metering/managing-software-metering.md) to go to **Software Metering > Manage software metering**, and configure software metering thresholds to set the minimum usage that counts as an active license.
* Select [Setting application licenses](/user-guide/applications/setting-up-and-managing-applications/configuring-applications/configuring-web-applications/application-licenses.md) to go to the web application's **Application settings > Web configuration > Licenses** tab, and enter the total number of licenses available for the application to calculate the license utilization rate shown in the **Affordability** tab.
{% hint style="info" %}
When multiple applications share the same software metering entry (for example, Salesforce Lightning and Salesforce Classic under Salesforce), the same threshold applies to each one.
{% endhint %}
Nexthink enables **Affordability** by default. If an application has no software metering configured, select **Enable now** on the tab to configure it automatically, using an AI-suggested usage threshold. Review or adjust the threshold from the **Manage software metering** page.
## Configure Delight settings
Enable the **Collect feedback** toggle on the web application's settings to collect employee satisfaction ratings and populate the **Delight** tab.
{% hint style="info" %}
The **Delight** score also uses **frustrating page loads** as a data source, which requires no additional configuration. If the survey is not configured for an application, the Delight score is calculated using frustrating page loads alone.
{% endhint %}
Nexthink limits how often the system surveys the same employee:
* 30 days between surveys for different applications, regardless of whether the employee responded
* 90 days between surveys for the same application if the employee declined or answered partially
* 90 days between surveys for the same application if the employee answered fully
***
RELATED TASKS
* [Configuring Transactions](/user-guide/applications/setting-up-and-managing-applications/configuring-applications/configuring-web-applications/transactions.md)
* [Setting application licenses](/user-guide/applications/setting-up-and-managing-applications/configuring-applications/configuring-web-applications/application-licenses.md)
* [Setting application thresholds](/user-guide/applications/setting-up-and-managing-applications/configuring-applications/configuring-web-applications/thresholds.md)
---
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