Learn is the successor of Academy when it comes to learning how to use Nexthink and how to apply this knowledge to make the most of Nexthink in your daily job.

What changed?

We gathered precious feedback on the experience with Academy and built Learn to make your journey into, what we hope is, a truly grand learning experience.

Some highlights:

  • Simple navigation and content searching.

  • Clear learning paths leading to certifications.

  • Learning is now completely role-based, choose between Get started, IT Support, Nexthink Admin, Service Manager, Experience Analyst.

  • Ability to share achievements on social media.

  • Updated administrator courses (and new courses available every month!)

And Learn remains free of charge for all Nexthink customers and partners.

When can I start using Learn?

Learn officially launches on the 15th of September 2021.

Can I still use Academy?

Yes, Academy will be available until November 2021. Many courses have been migrated to Learn. To see the full list please refer to the table below.

I started courses in Academy. What should I do?

You have two options:

  1. Finish it on Academy by following this link academy.nexthink.com, or

  2. Start it over in Learn.

To see the full list of courses available in Learn, please refer to the table below.

Will I see the same certifications in Learn?

We will offer more certifications in Learn. As our community of users grows, usage of Nexthink is becoming more diverse. To better support you in your job, we have created a set of role-based certifications.

You can see the evolution below:

Which Academy courses have been migrated to Learn?

Below is the list of Academy courses carried over from Academy to Learn as of September 2021.

List of courses migrated and new courses:

Course name

In Academy

In Learn

What is Nexthink?

X

X

Product Basics

X

X

Why Experience Matters

X

X

What is the digital employee experience score

X

X

In-depth incident analysis

X

X

Incident categorization

X

X

Incident response

X

X

Problem management

X

X

L1 support assessment

X

X

L2 support assessment

X

X

Using Nexthink Score in ServiceNow

X

X

Optimize digital employee experience

X

X

Develop you experience team

X

X

How to configure the digital experience score

X

X

How to create investigations

X

X

How to manage a campaign

X

How to use NXQL queries

X

How to manage data in Nexthink

X

How to deploy Nexthink Application Experience

X

X

How to maintain a Nexthink environment

X

How to create alerts

X

How to manage a remote action

X

How to create and publish dashboards

X

How to build hierarchies and Entities

X

How to manage account and security controls

X

How to create scores

X

How to deploy collectors

X

How to create a metric

X

How to create a category

X

How to create a service

X

How to create a remote action

X

How to create a campaign

X

Are my previous Academy certificates still valid?

Yes, all the certifications you have successfully completed in Academy are still valid and will be available to you in Learn. You will be able to find them on the “My progress” page.

I did not find my answer here. What should I do?

Check the Learn FAQ page.