Workflow: OneDrive compliance
Microsoft OneDrive is critical for productivity, enabling seamless file access and collaboration across devices. However, OneDrive synchronization issues are common, often leading to productivity loss and unnecessary L1 support tickets.
Problem
OneDrive frequently encounters sync issues—such as missing folders, paused syncs, or client misconfigurations—that frustrate users and generate avoidable IT support tickets. Though many of these issues have simple resolutions, they still require manual intervention, increasing the burden on IT service desks.
Solution
By automating OneDrive monitoring and remediation through the OneDrive Compliance Workflow, you can proactively verify OneDrive installation, configuration, and sync status across all Windows devices. The workflow triggers remediation actions and raises incidents automatically when issues persist—without requiring user intervention.
The solution also includes employee-facing campaigns that guide users through steps or notify them when IT intervention is needed, helping avoid disruptions and unnecessary support calls.
Benefits and outcome
By implementing the "OneDrive Compliance Workflow" you:
Reduce L1 tickets related to common OneDrive issues.
Automate detection and remediation of OneDrive sync problems.
Trigger scheduled or on-demand workflows across devices.
Enable user communication through targeted campaigns.
Escalate unsolved issues directly into your ITSM platform with relevant context.
Improve productivity by ensuring OneDrive is correctly installed, running, and syncing.
Getting started with "OneDrive Compliance Workflow"
Configure and start using your packs by following these links:
Last updated
Was this helpful?