What's new 2026.7
This page lists key features and improvements released in version 2026.7 of the Nexthink Infinity Standard edition - August 17, 2026
Feature availability may differ between Nexthink Infinity and Nexthink Infinity for Government. For a complete overview, please refer to the Infinity for Government Feature Exclusion List and detailed release notes on the Extended Documentation website.
Workspace✦: Action execution from Assist
Let Assist run remote actions and workflows directly from a conversation. Instead of using an investigation, you can now ask Assist to take action directly, enabling end-to-end journeys from diagnosis to resolution. Before any action is executed, Workspace presents an impact assessment and requires your approval, while respecting the existing permissions for remote actions and workflows. Refer to the Enabling Experimental mode documentation for more information.
🔎 This feature is in beta and may change before its final release.
Nexthink Spark: Improved management and conversation insights
Manage Spark more effectively with new configuration options and conversation analytics:
Conversation topics: View Spark conversations categorized by topic in the Spark All conversations dashboard to understand employee needs better, measure adoption, and identify opportunities to improve responses. Refer to the Monitoring Spark documentation for more information.
Manage Spark configuration: Manage Spark from a consolidated control center. The Manage Spark view brings together key configuration options, including bot name, web search, knowledge sources, connectors, Actions, and Escalation, making it easier to discover and manage Spark capabilities from one place. Settings that remain managed in dedicated areas, such as connector configuration, are now directly accessible from the consolidated Spark management view. Refer to the Managing Spark settings documentation for more information.
Depending on your current licensing model, this capability may require an additional license. Contact your Nexthink representative for more information.
AI Tools: Discovery and campaign enhancements
Manage AI tools more efficiently with updates to discovery, configuration, and campaign management:
Enhanced discovery: Two new columns on the discovered tools list make it easier to assess AI tools. Users shows how many employees are using each tool, helping you prioritize reviews, while Added on shows when a tool was first discovered in your environment, making it easier to identify newly emerging AI tools. Refer to the Governing AI tools documentation for more information.
Integrated policy assignment: Assign a tool's policy (Recommended, Allowed, or Prohibited) directly in the configuration flow, completing setup in a single step instead of switching between screens. Refer to the Governing AI tools documentation for more information.
Campaign preview: Preview the built-in AI Tools campaign to see what it includes before deciding whether to publish it to employees. Refer to the Monitoring AI adoption documentation for more information.
Alerts: Mobile device impact visibility
Monitor and investigate mobile device issues alongside other endpoint alerts. Alerts based on mobile device monitors now surface affected mobile devices across the Alerts overview, Alert details, notifications, and Investigation drilldowns, giving you a consistent way to identify impacted devices and investigate mobile incidents. Refer to the Getting started with Alerts documentation for more information.
Depending on your current licensing model, this capability may require an additional license. Contact your Nexthink representative for more information.
Applications: Simplified navigation
Navigate the Application Experience more easily with an updated tab layout. Benchmarks is now available under the Performance tab, while Guides and Sentiment are promoted to top-level tabs, making key insights quicker to access. Refer to the Monitoring web applications documentation for more information.
Configurable OAuth token prefixes
Integrate more easily with third-party platforms that require custom OAuth token prefixes. You can now configure a custom token prefix for OAuth authentication, reducing integration complexity, eliminating the need for external workarounds, and expanding compatibility with enterprise VDI environments.
This feature requires configuration or setting user permissions before use. Please see the Connector credentials documentation for more information.
Depending on your current licensing model, this capability may require an additional license. Contact your Nexthink representative for more information.
Device View: Consistent device performance thresholds
Troubleshoot issues more consistently with aligned thresholds in Device View. Device performance metrics now use the same thresholds as Digital Experience scores for all supported metrics, regardless of whether they are enabled in your DEX score. Refer to the Timeline documentation for more information.
💡 Thanks for expressing your interest in this feature on our ideas portal!
Wi-Fi 6E/7 support and MAC address reporting
Gain visibility into modern wireless standards and the addresses that link devices to your network records. Connectivity data now includes the 6 GHz band and Wi-Fi 7 (802.11be), keeping Wi-Fi reports accurate as devices adopt these technologies. Nexthink also reports the MAC address of the primary physical network adapter, allowing correlation with access point records, switch port records, and network access control records. On Windows, you can also see whether the Wi-Fi MAC address is randomized and whether it rotates, explaining why a device may not match existing network records. This capability requires Collector version 26.7 or later. Refer to the Timeline documentation for more information.
💡 Thanks for expressing your interest in this feature and this related enhancement on our ideas portal!
Investigations: Expanded NQL grouping capabilities
Analyze data more efficiently by grouping results on integer and IP address fields in NQL. You can now summarize devices by the exact IP address they present, or group records by discrete integer values, such as HTTP error codes, making it easier to identify network patterns, investigate shared egress points, and generate reports without exporting data for additional processing. Refer to the NQL summarize by documentation for more information.
Remote Actions: User-aware execution
Run interactive remote actions only once the targeted user is logged in, so they always execute in the correct user context. When a remote action runs as an interactive user, the executing username is now consistently captured in the data model, reducing failed executions and giving you clear visibility into which user executed each action. Refer to the Executing remote actions documentation for more information. 💡 Thanks for expressing your interest in this feature on our ideas portal!
Role-based visibility for interaction data
Strengthen privacy controls with additional options to anonymize user interaction and focus time data. You can collect valuable digital experience insights while limiting access to only the roles that need it, helping meet privacy requirements without sacrificing visibility. This feature requires configuration or setting user permissions before use. Please see the Roles documentation for more information.
💡 Thanks for expressing your interest in this feature and this related enhancement on our ideas portal!
Simplified Administration navigation
Find settings more quickly with an updated Administration experience. Clearer menu names, improved organization, in-menu search, and a new AI Resources category make configuration easier to navigate. A refreshed design also provides a more consistent experience across the platform. Refer to the Administration documentation for more information.
Support access for external accounts
Strengthen the security of support access to your tenant. The Nexthink external support team, using @ext.nexthink.com accounts, can now authenticate through Nexthink corporate SSO instead of local accounts, providing a more secure way to grant support access. To use SSO authentication, support access accounts must use a unique username and cannot share it with an existing local account.
This feature requires configuration or setting user permissions before use. Please see the Accounts documentation for more information.
New in the Library
Visit the in-product Nexthink Library for the following new content:
Physical endpoint rightsizing: Evaluate each device's compute capacity, mobility profile, and display requirements with a new dashboard that identifies rightsized, oversized, and undersized devices to support data-driven refresh and allocation decisions. This feature requires configuration or user permissions before use. See the Physical endpoint rightsizing documentation for details.
LogMeIn Rescue remote support: Launch sessions directly from Nexthink using a new content pack of ready-to-use LogMeIn Rescue remote actions. The pack supports PIN-based ad hoc sessions, PIN-based sessions using Calling Card, channel-based ad hoc sessions, and channel-based sessions using Calling Card, helping standardize remote support and reduce time to assist users. This feature requires configuration or user permissions before use. See GoTo LogMeIn Rescue documentation for more information.
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