# What's new 2026.4
This page lists key features and improvements released in version 2026.4 of the **Nexthink Infinity Standard edition** - May 4, 2026
Feature availability may differ between Nexthink Infinity and Nexthink Infinity for Government. For a complete overview, please refer to the [Infinity for Government Feature Exclusion List](/platform/security/infinity-for-government.md) and detailed release notes on the [Extended Documentation](https://edocs.nexthink.com/nexthink-infinity/infinity-release-notes) website.
## Nexthink Spark ✦: Enhanced service routing and integrations
Improve how Spark connects employees to the right support and resources with key enhancements across request handling and integrations:
* **Advanced request routing**: Guide employees to the right service requests using AI-driven intent recognition and contextual filtering based on roles, permissions, and environment, reducing misrouted requests and simplifying service discovery. Refer to the [Managing Spark data inputs](/platform/user-guide/spark/setting-up-and-managing-spark/managing-spark-data-inputs.md#service-request-catalog) documentation for more information.
* **Adopt guide access**: Surface relevant Adopt guides directly in Spark, allowing users to search, open, and follow in-app guidance seamlessly from conversations. Refer to the [Understanding employee experience with Spark](/platform/user-guide/spark/understanding-employee-experience-with-spark.md) documentation for more information.
* **Agent-to-agent integrations**: Connect Spark with existing conversational platforms using public APIs and integration guidance for tools such as Moveworks, ServiceNow Virtual Agent, and Microsoft Copilot Studio, allowing your current chatbots to resolve endpoint and application issues through Spark. Refer to the [Spark Agent2Agent integration](/platform/configuring_nexthink/bringing-data-into-your-nexthink-instance/integrating-nexthink-with-third-party-tools/spark-agent2agent-integration.md) documentation for more information.
* **Flexible escalation**: Customize ticket links in Spark escalation to align with your ITSM setup. You can now configure the URL used in ticket references, enabling support for systems beyond the default ServiceNow integration. Refer to the [Configuring ticket escalation with Spark](/platform/user-guide/spark/setting-up-and-managing-spark/ticket-escalation-with-spark.md#configure-spark-settings-for-ticket-escalation) documentation for more information.
These updates make it easier to route requests, integrate with existing tools, and deliver more efficient IT support through Spark.
Depending on your current licensing model, this capability may require an additional license. Contact your Nexthink representative for more information.
## Digital Experience: DEX score change insights
Quickly understand what drives changes in your DEX score with automatic insights into score evolution. Identify the factors with the greatest impact over a selected time period, making it easier to explain trends and progress in digital experience improvements. Refer to the[ Using the Overview dashboard](/platform/user-guide/digital-experience/using-the-overview-dashboard.md#interpreting-dex-score-changes-over-time) documentation for more information.
💡 Thanks for expressing your interest in [this feature](https://ideas.nexthink.com/ideas/CP-I-608) on our ideas portal!
## Desktop Virtualization: Enhanced infrastructure performance insights
Gain deeper visibility into VDI performance with expanded VMware vSphere integration. You can now correlate hypervisor-level metrics with virtual machines and user sessions, including new insights into memory overcommit on virtualization hosts. This helps you better understand how infrastructure constraints impact user experience and identify performance risks earlier.
These enhancements help you isolate root causes faster, strengthen infrastructure monitoring, and reduce performance-related disruptions in VDI environments. Refer to the [Using Session view](/platform/user-guide/vdi-experience/using-session-view.md#hypervisor-host-memory-health) documentation for more information.
Depending on your current licensing model, this capability may require an additional license. Contact your Nexthink representative for more information.
## Collector: Expanded device and application performance insights
Analyze device and application performance more effectively with enhanced execution and device-level metrics:
* **Application-level GPU and NPU usage metrics**: Identify which processes use GPU and NPU resources with detailed usage metrics. This extends hardware visibility to AI-relevant processing units alongside the CPU and is available in Investigations and Live Dashboards. Refer to the [NQL data model](/platform/understanding-key-data-platform-concepts/nql-data-model.md) documentation for more information.
* **Application-level file I/O metrics**: Identify I/O-heavy processes with detailed read, write, and bandwidth usage available in `execution.events` across VDI Experience, Workplace Experience, and Investigations, making it easier to correlate storage issues with specific applications and reduce time to resolution. Refer to the [Using Session view](/platform/user-guide/vdi-experience/using-session-view.md#storage-performance-details) documentation for more information.
* **Expanded device and application CPU metrics**: Track normalized usage, compute time, max normalized usage, and high-usage duration at both device and application levels. This makes device and process data directly comparable and improves visibility into performance spikes and sustained load periods. Refer to the [Data we collect and store](/platform/understanding-key-data-platform-concepts/data-we-collect-and-store.md) documentation for more information.
These enhancements provide clearer, more consistent insights to support faster troubleshooting and better performance analysis.
💡 Thanks for expressing your interest in [this feature](https://ideas.nexthink.com/ideas/CP-I-1759), [related enhancement](https://ideas.nexthink.com/ideas/CP-I-2561), [this additional idea](https://ideas.nexthink.com/ideas/CP-I-1307), and [another suggestion](https://ideas.nexthink.com/ideas/CP-I-1277) on our ideas portal!
## Workspace: Stop unwanted responses
Stop generating an ongoing answer when it is no longer relevant. This allows you to quickly refine your query without waiting for the response to complete, reducing unnecessary usage and enabling faster, more efficient interactions. Refer to the [Using Workspace](/platform/user-guide/search-and-workspace/using-workspace.md#asking-questions-and-exploring-nexthink-content) documentation for more information.
## AI Tools: Industry-specific benchmarking
Benchmark your AI adoption against others in your industry to identify where to invest, improve, or course-correct. Benchmarks are now segmented by industry, giving you a more realistic view of performance and helping you identify meaningful gaps and opportunities for improvement. Refer to the [Monitoring AI adoption](/platform/user-guide/ai-tools/working-with-ai-tools/monitoring-ai-adoption.md#benchmarking) documentation for more information.
## Applications: Licensing updates
Configure applications with fewer limitations. Customers without an Application Experience license can now configure the same number of Key Pages and Transactions per application as environments with a full Application Experience license. Refer to the [Nexthink Infinity thresholds and limits overview](https://edocs.nexthink.com/nexthink-infinity/infinity-specifications/nexthink-infinity-default-thresholds-overview) documentation for more information (available to Nexthink Community users).
## Collaboration Experience: Improved call data accuracy
Benefit from improved Teams call quality data in Collaboration Experience, as Nexthink now processes updates and adjustments made by Microsoft after the initial publication of call data. This increases consistency with Microsoft dashboards and provides a more reliable view of call quality. Refer to the [Getting started with Collaboration Experience](/platform/user-guide/collaboration-experience/getting-started-with-collaboration-experience.md#how-does-microsoft-teams-call-data-update-over-time) documentation for more information.
## Clickable links to objects in tables
Access detailed views directly from tables with new clickable links. Tables displayed in Live Dashboards, VDI Experience, and other products now include hyperlinks to their drill-down destinations, helping you navigate faster, reduce investigation time, and resolve issues more efficiently. Refer to [Navigating the web interface](/platform/getting-started/navigating-the-web-interface.md#table) documentation for more information.
## Device deletion via API
Delete devices programmatically with a new API. You can now integrate Nexthink with external tools to automate device cleanup and data management tasks, improving efficiency and reducing manual effort. Refer to the [Data management](https://docs.nexthink.com/api/data-management) documentation for more information.
💡 Thanks for expressing your interest in [this feature](https://ideas.nexthink.com/ideas/CP-I-1824) on our ideas portal!
## Investigations: Configurable CSV export locale
Export investigation data in your preferred format with configurable locale settings. You can now select the locale directly in the export dialog, ensuring CSV files are immediately usable and aligned with regional formatting standards, reducing manual adjustments and reporting errors. Refer to the [Managing Investigations](/platform/user-guide/investigations/managing-investigations.md#managinginvestigations-accessingthemanageinvestigationspage) documentation for more information.
## Live Dashboards: Line charts with custom scale
Adapt time-series data display with configurable chart scaling. You can now define custom minimum and maximum values for line charts to align visualizations with your organizational analytics standards. Refer to the [Line chart](/platform/user-guide/live-dashboards/widget-types/line-chart.md#linechart-linechartspecificsettings) documentation for more information.
## SSO configuration audit events
Track changes to SSO configurations with new dedicated audit events. This provides clearer visibility into configuration updates, helping you strengthen security oversight and meet compliance requirements. Refer to the [Audit trail codes Infinity](/platform/security/exporting-audit-logs/audit-trail-codes.md) documentation for more information.
## New in the Library
Visit the in-product Nexthink Library for the following new content:
* **Mobile device governance:** Access a centralized view of mobile device compliance powered by Intune data. This helps you identify non-compliant devices and prioritize remediation with enriched compliance insights. Refer to the [Using the Mobile device monitoring dashboard](/platform/user-guide/mobile-experience/using-the-monitoring-mobile-devices-dashboard.md) documentation for more information.
* **iOS app activity:** Gain visibility into application-level network activity across iOS devices with a dedicated dashboard tab. Monitor connection activity, data transfer volumes, application usage patterns, AI application usage, and detect unusual behavior to better understand and manage mobile app activity. Refer to the [Using the Mobile device monitoring dashboard](/platform/user-guide/mobile-experience/using-the-monitoring-mobile-devices-dashboard.md) documentation for more information.
* **Citrix VDI agent compliance**: Ensure endpoints run supported Citrix VDI agent versions with clear visibility into compliance status. This supports proactive risk management, targeted upgrades, and improved stability across VDI environments. Refer to the [Citrix](/platform/library-packs/vdi/citrix.md) documentation for more information.
* **Platform usage telemetry**: Understand how teams engage with Nexthink dashboards through usage insights and trends. This helps identify adoption gaps, support stakeholder reporting, and drive more effective use of dashboards across the organization. Refer to the [Platform usage telemetry](/platform/library-packs/nexthink-management/platform-usage-telemetry.md) documentation for more information.
* **Secure Boot certificate readiness**: Monitor and validate Secure Boot certificate status across your fleet with a dedicated dashboard and data collection. This enables early risk detection, supports compliance, and helps prevent disruptions caused by certificate expiration. Refer to the [Secure boot readiness and compliance](/platform/library-packs/security-and-compliance/secure-boot-readiness-and-compliance.md) documentation for more information.
* **Print activity tracking for sustainability**: Capture and report printing activity with a dedicated remote action that tracks print counts and pages per employee. This enables standardized reporting, supports sustainability initiatives, and helps measure progress in reducing print usage over time.
Depending on your current licensing model, these capabilities may require an additional license. Contact your Nexthink representative for more information.
{% hint style="info" %}
New Library content will be made available following the 2026.4 rollout in all regions.
{% endhint %}
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