Workspace FAQ

I'm getting unexpected answers while using Workspace. What can I do?

The system uses natural language to answer your questions. Sometimes, you might observe that it cannot respond to your question or that the response is incorrect. Here are some recommendations for how you can best phrase your questions:

Be clear and specific: Provide clear information about the issue you are investigating. Avoid vague or ambiguous questions that may lead to inaccurate results.
Use targeted keywords: Use relevant keywords related to the problem you are trying to solve whenever possible. This helps the system understand the context and provide more accurate responses.
Frame your questions: Structure your prompts as questions or specific commands. For example, instead of typing Find errors in Teams, try How many Teams calls had bad quality in the last 24 hours?
Experiment and iterate: If you do not get the desired results initially, do not hesitate to refine your prompts. Nexthink Assist learns and improves over time, so experimenting with different phrasing can help you achieve better outcomes.

For more information on effective prompt writing, complete the online course How to fast-track work with Nexthink Assist available on Nexthink Learn, or refer to Writing effective prompts for Workspace.

As a Nexthink admin, can I pilot the usage of Workspace before exposing it to a broader user group?

Yes, Nexthink admins can pilot the usage of Workspace by selectively disabling and enabling the relevant permissions of certain roles.

Do View domain constraints and permissions apply to the Nexthink Assist AI?

Yes, View domain applies to Nexthink Assist. For example, Nexthink users querying data with Nexthink Assist get the same results as running the query in NQL or the Visual editor.

Nexthink also enforces permissions before performing a task. For example, to view and use the Create campaigns feature in Workspace, ensure that your role has permission to edit campaigns. Without this permission, you cannot create campaigns and will receive the following error message: You do not have the right permissions to perform this action. Please reach out to your administrator.

Is Workspace an add-on product? Does it require an additional license?

Workspace is an Infinity feature, part of the Workplace Experience core product, and available at no additional charge.

How does the Nexthink Assist AI execute natural language commands?

To learn more about how Nexthink Assist processes and executes natural language commands, as well as the AI functionalities behind it, refer to the Nexthink Assist AI Model Card documentation.