> For the complete documentation index, see [llms.txt](https://docs.nexthink.com/platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.nexthink.com/platform/user-guide/search-and-workspace/configuring-workspace.md). # Configuring Workspace Configure Workspace to ensure it has the permissions and data access needed to provide valuable insights into your IT environment and support effective monitoring, troubleshooting, and proactive optimization of the Digital Employee Experience (DEX). {% hint style="warning" %} By activating Nexthink Assist, you are explicitly consenting to the additional sub-processors identified in the [Nexthink Data Processing Schedule](https://docs.nexthink.com/legal/global-privacy-hub/nexthink-data-processing-schedule). Ensure that you are authorized to provide consent on behalf of your organization. {% endhint %} ## Before you begin Nexthink Administrators must complete the following technical prerequisites to ensure all required system components and settings are correctly in place. ### Enable web search Web search extends Workspace by retrieving information from a curated set of external sources. This helps answer questions that require up-to-date vendor guidance, known issues, or industry best practices. Workspace uses web search when it considers information from external sources to be relevant or complementary. Navigate to **Administration > Data management > Environment > Features**, and enable the **Web search** toggle.
Trusted sources Nexthink limits web search to a controlled set of trusted, authoritative sources. These sources are selected for their reliability, technical accuracy, and relevance to IT operations. The following categories are included: * **Status pages:** Vendor service status and outage information, including your organization's Nexthink cluster status (for example, status.azure.com) * **Official documentation:** Product documentation from software and platform vendors (for example, docs.citrix.com) * **Security and update information:** Vulnerability databases and patch advisories (for example, nvd.nist.gov) * **IT operations and best practices:** Technical guidance and learning platforms (for example, learn.microsoft.com) * **Device and hardware support:** Vendor support and troubleshooting resources (for example, support.hp.com) * **Trusted IT news and references:** Established technology publications (for example, zdnet.com) * **Nexthink ecosystem:** Nexthink documentation and the Nexthink KB (for example, docs.nexthink.com and support.nexthink.com) This list is representative and not exhaustive. #### How sources are selected and maintained Nexthink curates the list of allowed sources based on the following principles: * **Authority**: Sources must be owned or maintained by recognized vendors or institutions. * **Accuracy**: Content must be technically reliable and regularly updated. * **Relevance**: Sources must provide value for IT operations, troubleshooting, or digital employee experience. * **Safety**: Unverified, user-generated, or low-trust content is excluded. Nexthink reviews and updates the allowed sources regularly to maintain quality and relevance.
Data safety and usage Web search in Workspace is designed to enhance answers with up-to-date information for functional questions related to IT and device health, while maintaining strong privacy protections. It is not intended for general-purpose internet searches. Workspace transforms a user's question into a search query to retrieve relevant information from the web. This process is designed to minimize the use of sensitive, identifying, or customer-specific information. Queries are structured to prioritize general technical context and relevance, such as product names, error symptoms, or service status, rather than details that could identify an individual or a specific customer environment.
Refer to [Environment](/platform/user-guide/administration/system-configuration/data-management/environment.md#features) for more information. ### Configure knowledge base access Configure knowledge sources for Workspace, either via manual import or the ServiceNow Knowledge Base connector, to enable Workspace to access KB articles.
{% hint style="info" %} The system automatically references Nexthink's own `support.nexthink.com` KB when troubleshooting issues with Nexthink itself — no configuration is required for this source. {% endhint %} Refer to [Knowledge management](/platform/user-guide/administration/ai-resources/managing-knowledge-sources.md) for more information. ### Configure ticket data access Configure the ServiceNow Tickets connector to give Workspace access to historical ticket resolutions when troubleshooting. Refer to the [ServiceNow Tickets connector](/platform/configuring_nexthink/bringing-data-into-your-nexthink-instance/integrating-nexthink-with-third-party-tools/inbound-connectors/servicenow-tickets-connector.md) for more information. ### Set permissions Refer to [Roles > Workspace](https://docs.nexthink.com/platform/user-guide/administration/account-management/roles#workspace) for the permissions required to use and configure Workspace. *** RELATED TOPICS * [Workspace](/platform/user-guide/search-and-workspace.md) * [Using Workspace](/platform/user-guide/search-and-workspace/using-workspace.md) * [Configuring Workspace](/platform/user-guide/search-and-workspace/configuring-workspace.md) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.nexthink.com/platform/user-guide/search-and-workspace/configuring-workspace.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.