# Understanding employee experience with campaigns

## Initial prompt <a href="#answeringacampaign-initialprompt" id="answeringacampaign-initialprompt"></a>

Nexthink campaigns start by displaying the first question as a popup on the employee's screen.

To match the operating system’s native notifications behavior, the system displays a campaign on a Windows device in the bottom-right corner of the screen. On a MacOS device, the system displays the campaign window in the top-right corner of the screen.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2Fgit-blob-7ec0b42f65f5fb9b52f4df8ba4a54b13ecf23770%2Fimage.png?alt=media" alt="" width="563"><figcaption></figcaption></figure>

Upon receiving a campaign, employees can choose to:

* Answer it immediately.
* Decline to participate in the campaign or choose to postpone the campaign, only available if the campaign is not mandatory

## Answering a campaign <a href="#answeringacampaign-answeringacampaign" id="answeringacampaign-answeringacampaign"></a>

The prompt expands at the start of the campaign, showing campaign recipients all the necessary information while guiding them through the various steps.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2Fgit-blob-498c93fca8ff4379c8fe8a023739cb04e257cb7b%2Fimage.png?alt=media" alt="" width="563"><figcaption></figcaption></figure>

## Skipping a campaign <a href="#answeringacampaign-skippingacampaign" id="answeringacampaign-skippingacampaign"></a>

Campaign recipients can discard a campaign using the cross icon, which suspends the process and allows to confirm one of the following options:

* The recipient doesn’t want to participate in a campaign, and the campaign response is listed as declined. Campaigns triggered by a remote action cannot be skipped.
* The recipient would like to go back to the previous question.
* The recipient would like to put the campaign on hold for now and get back to it later using the **Remind me later** option.

{% hint style="info" %}
Note that this is not applicable for campaigns configured to be mandatory.
{% endhint %}

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2Fgit-blob-1dbb448bf7ecb8033b2e57368521fac21f46f6e1%2Fimage.png?alt=media" alt="" width="563"><figcaption></figcaption></figure>

### Remind me later <a href="#answeringacampaign-remindmelater" id="answeringacampaign-remindmelater"></a>

If the campaign recipient chooses to postpone the campaign, it will keep appearing after a period of at least 12 hours until one of the following scenarios happens:

* The recipient answers the campaign partially or fully.
* The recipient declines to participate in the campaign.
* You retire the campaign.
* The campaign response expires after exceeding its time-to-live period. For API and Workflow triggers, the value is specified when the campaign is triggered. For other types of campaigns, the campaign remains valid for one year.

{% hint style="info" %}
Note that this is not applicable for campaigns configured to be mandatory.
{% endhint %}

{% hint style="info" %}
The choice to postpone a campaign and reminders work with all types of campaigns, except for those triggered by remote actions.
{% endhint %}

## Other campaign window settings <a href="#answeringacampaign-othercampaignwindowsettings" id="answeringacampaign-othercampaignwindowsettings"></a>

By default, the system enables the text, *Powered by Nexthink,* to be displayed on the final message of campaigns. You can hide the text if the system runs Collectors version 21.6.1 or later.