Authoring and formatting campaign content

Rich text formatting

Enhance employee experience by formatting campaign questions and the campaign’s final message using the rich text editor of the Text field. The text formatting options include bold on macOS endpoints; and underline, italics, hyperlinks, different font sizes, bullet points, and line breaks on macOS and Windows endpoints. Leverage different text sizes by using larger text to emphasize the question and smaller text for greetings and introductory text.

Personalizing questions and final message

Personalize your campaign questions by including the employee's name. To achieve this, use placeholders such as {colleague} or {user}within the Text fields—do not use these placeholders in the Choice text fields reserved for campaign answers.

Consider the following when using {colleague} or {user} placeholders:

• The system first attempts to retrieve the user given name from the operating system.

• If the given name is unavailable or a security restriction blocks that request, the system tries to retrieve the user full name instead.

• If the full name is also unavailable, the system defaults to the current user login name (generally, the username used for signing in the device). When previewing the campaign the placeholder is not substituted and appears as is.

For parametric campaigns, personalize question-related Text fields further by including the {{parameter_id}} placeholder. The system replaces this placeholder with the parameter ID given when sending the campaign.

Formatting hyperlinks

A hyperlink must have the appropriate format depending on the link type. Currently, Nexthink supports http, https, mailto, im:sip and schemes links.

Examples

• Web link: https://www.example.com/campaign-info

• Email link: mailto:[email protected]?subject=Optional%20subject

• Instant messaging links: im:sip:username

• Self-service software portals links: softwarecenter:SoftwareID=ScopeId_<ScopeID>/Application_<ApplicationID> companyportal:ApplicationId=<ApplicationID> jamfselfservice://content?entity=<content_type>&id=<content_id>&action=view

Enter the desired text into the Text field and select part of it. Click on the insert icon to provide an URL. Click on the Add link button to insert the link into the selected part of the text.

If you want to parametrize the destination URL of a hyperlink in your campaign text, refer to the appropriate use cases in the Types of campaigns documentation.

When an employee clicks a link in a campaign, the operating system opens the application associated with the protocol.

Refer to the Types of questions and Controlling the flow of questions documentation for more information.