Monitoring specific campaign responses

Accessing campaigns details page

• Select Campaigns from the main menu.

  • Select a specific campaign from the navigation panel.

  • Optionally, access specific campaign from Campaign overview

Exploring campaign details page

Select a campaign in the navigation panel or the Campaign overview page to view the details. The details page shows information for published and retired campaigns but not for remote action or draft campaigns.

• Click Edit campaign in the top-right corner of the page to edit the campaign.

• Click on the action menu in the top-right corner of the page and select:

  • Preview campaign to show the campaign questions.

  • Investigate: View the campaign responses in Investigations with a prewritten query. You can modify the query to include additional fields, such as user, organizational or device attributes.

  • Export responses: Download a CSV file with responses and timestamps. This export does not include user names, allowing you to share results without exposing respondent identities.

Time-based filtering (time picker)

Use the time picker to filter campaign responses by time period. This is useful when you reuse the same campaign on a recurring basis, for example, monthly surveys and want to focus analysis on a specific run.

Anonymous response display

Campaign dashboards do not display respondent names. This allows you to grant dashboard access without exposing respondent identities. User information remains available only to authorized users through Investigations.

Campaign overview

The Campaign overview widget shows:

• The number of answered campaigns and the total number of targeted employees.

• The response rate: a ratio of campaign responses or employees who provided full or partial answers compared to the total number of targeted employees.

• Viewed: the number of campaign instances displayed at least once on an endpoint.

  If the employee postpones the campaign, the second and subsequent times the same campaign instance is shown are not counted as additional views.

Results

The results dashboard shows:

• Targeted users gauge chart with the number of employees who Answered, Not answered and Declined the campaign.

• Not Answered responses come from planned, targeted, retired or expired campaign response states. Refer to the Scrutinizing the results of a campaign with NQL documentation for more details.

• A timeline of results for employees who answered and declined the campaign over the last 30 days.

Details

Campaign details show information about:

• Status: Campaigns can be in a Draft, Published or Retired state.

• Last published: The date a campaign was last published.

• Priority: Campaigns can be Urgent or Normal.

• Triggers: The trigger method can be Manual, Scheduled, Remote Action, API or Workflow.

Questions

The results for each question show the following information:

• The number of answers per question

• Question type

• The number of answers per choice

• NPS score computation for an NPS question type

• Free-text responses

• Comment boxes, either standalone (where configured) or as part of another question type

Filtering capabilities

Click on the responses to apply a filter. The filter impacts the number of answers per given question. Filters appear in the filtering bar at the top of the page, and you can clear them anytime.

Data shown in the banner and the Results widget does not adapt to the time picker and always reflects results for the entire period the selected campaign was active.