Setting up and managing Applications

Configure Applications and its content to ensure Applications users can fully benefit from it without interruptions.

• Review the Applications technical prerequisites outlined in Before you begin.
• See Configuring applications for guides on how to configure applications.
• See Managing applications for how to manage applications configured in your Nexthink instance.

Before you begin

Nexthink Administrators must complete the following technical prerequisites to ensure all required system components and settings are correctly in place.

1. Install the Nexthink browser extension

   Install and deploy the Nexthink browser extension across your organization. This is required to monitor web applications.

   Nexthink does not support Mozilla Firefox for these purposes.
2. Validate Collector version and settings

   Ensure all employee devices have the Collector version required for the application types you plan to monitor. For Desktop applications, opt in and activate the focus_time field for execution.events using the Set Collector Configuration remote action from Nexthink Library — Desktop application monitoring depends on this field.
3. Set up inbound connectors

   For applications like Workday, Salesforce, or SAP SuccessFactors, set up inbound connectors to extract in-app user attributes. These custom fields help define precise guide visibility conditions based on user roles or activities. Refer to Guides conditions for more information on using these attributes as conditions.
4. Set permissions

   Nexthink Administrators should enable permissions to ensure the correct configuration and monitoring of Applications.

   Refer to the Roles documentation for a detailed description of Permissions, View domain options and Data privacy granularity settings.