> For the complete documentation index, see [llms.txt](https://docs.nexthink.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.nexthink.com/user-guide/applications/monitoring-applications/monitoring-web-applications/ahead/summary.md).

# Summary

The **Summary** tab consolidates the AHEAD score and AI-powered **Insights** across all five dimensions, giving you a quick read on an application's overall standing before you drill into any dimension.

## Assess the application's overall AHEAD score

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2FDz5eUmkh3Cq85OhaOkRM%2F2026.8_AppEX_Summary_61_Sb6Wp7.png?alt=media&#x26;token=d9a07a8a-acb4-480e-8a12-b2b1d3e7ba1c" alt=""><figcaption></figcaption></figure>

Determine whether the application is meeting its full potential by reviewing the **AHEAD score** and its label:

* Below 50%: **not AHEAD**
* 50–90%: **almost AHEAD**
* 90% or above: **AHEAD**

The score combines five dimensions—**Adoption**, **Health**, **Efficiency**, **Affordability**, and **Delight**—each weighted 20%. If a dimension isn't configured or enabled—for example, **Affordability** without a license count, or **Efficiency** without an AI license—the system excludes it from the score instead of counting it as 0.

Each dimension contributes its own percentage to the score:

* **Adoption** uses active users, with peak usage over the last 13 months as the denominator.
* **Health** scores 100% when stronger than benchmark, 80% when similar, and 50% when weaker.
* **Efficiency** scores based on service requests per employee over 30 days.
* **Affordability** uses the percentage of configured licenses used.
* **Delight** uses the Delight score, rated 1–5, where 1 equals 20%.

## Compare AHEAD dimensions across employee groups

Examine the heatmap to understand how each AHEAD dimension varies across your organization groups.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2FN73kbWfZbRz256mNI5lF%2F2026.8_AppEX_Summary_62_Hq3Nv5.png?alt=media&#x26;token=4c51642f-cedc-4537-836c-436c37039b7d" alt=""><figcaption></figcaption></figure>

Select an organizational dimension from the **AHEAD by** dropdown—such as **Organization > Division**—to break down **Adoption**, **Health**, **Efficiency**, **Affordability**, and **Delight** by group.

Visually identify groups with consistently strong or weak performance across dimensions. Cells are color-coded: **Good**, **Average**, **Bad**, or **No data** when the dimension isn't configured for that group.

{% hint style="info" %}
On heatmaps with more than 10,000 rows, the system displays an infobar indicating that not all rows are shown, so the resulting ranking may not reflect the complete dataset.
{% endhint %}

## Investigate AHEAD insights

Review **Insights** highlighting anomalies across all five AHEAD dimensions. Select one insight from the list to open a right-side panel with more context, including affected groups of employees.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2F6mPXPMYpOnUUvg2YRygU%2F2026.8_AppEX_Summary_63_Jt8Kx2.png?alt=media&#x26;token=83e6b0ea-7077-4fe8-b2f6-afb6f5e5d912" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
The system displays the ✦ sparkles icon to indicate AI-generated content or insights. AI is evolving rapidly and delivering great insights, but it can still make mistakes. Nexthink recommends validating your results to ensure accuracy and support informed decision-making.

Refer to the [Nexthink Insights - AI Model Card](https://docs.nexthink.com/legal/global-ai-hub/nexthink-insights-ai-model-card) documentation for more information.
{% endhint %}


---

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