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For the complete documentation index, see llms.txt. This page is also available as Markdown.

Summary

The Summary tab consolidates the AHEAD score and AI-powered Insights across all five dimensions, giving you a quick read on an application's overall standing before you drill into any dimension.

Assess the application's overall AHEAD score

Determine whether the application is meeting its full potential by reviewing the AHEAD score and its label:

  • Below 50%: not AHEAD

  • 50–90%: almost AHEAD

  • 90% or above: AHEAD

The score combines five dimensions—Adoption, Health, Efficiency, Affordability, and Delight—each weighted 20%. If a dimension isn't configured or enabled—for example, Affordability without a license count, or Efficiency without an AI license—the system excludes it from the score instead of counting it as 0.

Each dimension contributes its own percentage to the score:

  • Adoption uses active users, with peak usage over the last 13 months as the denominator.

  • Health scores 100% when stronger than benchmark, 80% when similar, and 50% when weaker.

  • Efficiency scores based on service requests per employee over 30 days.

  • Affordability uses the percentage of configured licenses used.

  • Delight uses the Delight score, rated 1–5, where 1 equals 20%.

Compare AHEAD dimensions across employee groups

Examine the heatmap to understand how each AHEAD dimension varies across your organization groups.

Select an organizational dimension from the AHEAD by dropdown—such as Organization > Division—to break down Adoption, Health, Efficiency, Affordability, and Delight by group.

Visually identify groups with consistently strong or weak performance across dimensions. Cells are color-coded: Good, Average, Bad, or No data when the dimension isn't configured for that group.

On heatmaps with more than 10,000 rows, the system displays an infobar indicating that not all rows are shown, so the resulting ranking may not reflect the complete dataset.

Investigate AHEAD insights

Review Insights highlighting anomalies across all five AHEAD dimensions. Select one insight from the list to open a right-side panel with more context, including affected groups of employees.

The system displays the ✦ sparkles icon to indicate AI-generated content or insights. AI is evolving rapidly and delivering great insights, but it can still make mistakes. Nexthink recommends validating your results to ensure accuracy and support informed decision-making.

Refer to the Nexthink Insights - AI Model Card documentation for more information.

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