AHEAD

The AHEAD dashboard is designed primarily for business application owners and the teams responsible for the adoption, performance, experience, and overall success of critical enterprise applications. It brings together five dimensions into a single, decision-focused view, helping you quickly measure impact and take targeted action.

For hybrid (web and desktop) applications, AHEAD reflects web app metrics only. Desktop metrics remain available on the separate Desktop tab.

Refer to Configuring AHEAD to configure the AHEAD dashboard for your web applications.

The AHEAD tab is visible only when you enable AHEAD for the application. If AHEAD is disabled, the tab bar shows the Overview dashboard instead.

Background

AHEAD measures the application across five dimensions:

• Adoption tracks how many employees use the application and how that usage trends over time, showing whether employees are using the application at all. See Analyzing application adoption.
• Health shows how reliably and how well the application performs for employees, and whether it works as expected. See Analyzing application health.
• Efficiency tracks how often employees raise IT support tickets for the application, and which employee groups struggle most. This shows where the application creates the most support burden. See Analyzing application efficiency.
• Affordability compares license usage against cost, showing whether you pay for licenses employees do not use. See Analyzing application affordability.
• Delight captures employee sentiment, showing whether people are satisfied using the application day to day. See Analyzing application delight.

AHEAD includes the following AI features:

• Summary: Insights, Assist chatbot
• Adoption: Insights, Assist chatbot
• Health: Insights, Assist chatbot
• Efficiency: Insights, Assist chatbot
• Affordability: Assist chatbot
• Delight: Insights, Assist chatbot

Users with a limited View domain can still access the AHEAD tabs. They do not see the Insights widget, but the Assist chatbot remains available.

Using AI-powered insights

Exploring the available AI-powered Insights on each AHEAD dashboard opens detailed investigations from the right-side panel. Each tab initially surfaces one insight, if available. On heatmaps with more than 10,000 rows, the system displays an infobar noting that not all results are shown, which can make the ranking inaccurate. Use these insights to reduce the time you spend troubleshooting issues. Refer to the Nexthink Insights - AI Model Card documentation to learn about the AI-generated architecture used by this feature.

Key benefits and use cases

Gain full application visibility through improved dimension tracking

• Track Adoption, Health, Efficiency, Affordability, and Delight in one view.
• Identify low adoption segments using heatmaps and trends.
• Detect application performance issues.
• Identify where employees struggle most with an application and focus on the biggest opportunities for improvement.
• Optimize license usage.
• Measure and improve employee satisfaction of an application.
• Compare application experience against industry benchmarks.