AI adoption goals

Track and achieve AI adoption goals by measuring AI usage against defined targets.

Nexthink AI adoption goals enables you to:

Define an adoption goal, company-wide or for a specific team or tool.
Track adoption progress across the organization in real time, in one place, instead of stitching together data from multiple tool consoles and spreadsheets.
Catch goals falling behind early enough to act, rather than finding out at the end of a reporting period. Identify teams or adoption initiatives that require attention.

If AI adoption goals shows missing or incomplete data, your Nexthink administrator should verify and validate AI Tools requirements.

Accessing AI adoption goals

Select AI Tools > AI adoption goals from the navigation panel.

Creating AI adoption goals

From the New goal configuration popup:

Click the New goal button from the Goals panel.
Determine path: Start from scratch to define every goal setting yourself, or choose existing configuration templates.

Goal configuration templates

When configuring new goals, you may use existing configuration templates.

Template

Best for

Default settings

Increase weekly AI usage across all employees

Driving regular AI tool usage company-wide, tracked against an adoption target

WAU 3 days/week · All employees · All tools · 12 months

Onboard a team to AI tools

Moving a specific team from low or zero usage to active usage, for new tool rollouts or team launches

WAU 2 days/week · Specific group · All tools · 12 months

Grow daily AI habits in the team

Shifting a group from occasional to consistent daily AI usage

AI-engaged time per employee 5 hours/week · Specific group · All tools · 6 months

Reach a daily AI interaction target per user

Tracking how actively employees use AI tools day-to-day

20 AI interactions/week · All employees · All tools · 12 months

Achieve full adoption in a department

Driving 100% active usage across an entire department, as a clear milestone

WAU 1 days/week · Specific group · All tools · 3 months

You may Edit an existing goal by accessing the action menu (⋮) of the specific goal listed in the Goals panel.

Editing the target, population, or monitored tools of an ongoing adoption goal recalculates its progress automatically. This recalculation is retroactive when the goal start date is in the past.

Enter a goal Name and, optionally, a Description.
Select a Metric: Weekly AI-engaged time, Weekly active users, or Number of AI interactions. Refer to Estimation of AI-engaged time per employee for metric details.
Set the thresholds shown for the selected metric. For example, for Weekly active users, set how many days per week employees must use AI tools and what percentage of the target population counts as goal achievement.
In the For dropdown, select All tools to apply the goal across every monitored tool, or select specific Monitored AI tools. You can pick as many as you need. You can only select tools already configured in Nexthink for adoption monitoring. Refer to Configuring AI tools for tool settings.

Under Target employees, select All employees or Specific groups. Specific-group options require user organization fields configured in Nexthink. Contact your Nexthink administrator to configure user organization fields.
Under Timeline, set a start and end date.

For a weekly goal, the calendar picker only lets you select complete weeks. For a monthly goal, it only lets you select complete months.

Reviewing adoption goals

AI adoption goals lists all configured adoption objectives, alongside their progress and context.

Goals cascade from company-wide targets down to specific business units and teams, so you can track adoption at the level that matters to you.

From the Goals panel, on the left:

Check how many goals are active and how many have reached their target.
Review goal-specific metrics, target populations, monitored tools, and timeline from its goal card.
Open the action menu (⋮) on a goal card, then click Edit, Mark as reached, or Clear tag. Refer to Creating AI adoption goals for goal edits.

The system includes an active adoption goal out of the box: Increase weekly AI usage across all employees.

From the Goal progress panel, on the right:

Review the progress chart, plotted against goal target (in percentage) across the defined timeline. You may hover over a point on the chart to see the progress for that period.

From the Adoption progress by panel, break down adoption progress by teams and employee groups specific to your Organization structure.

Compare each group adoption rate when the goal started against Today, visualized as a two-bar chart.
Hover over a bar to see the change in adoption rate between the start of the goal and today. For example, +25%.

Organization breakdowns require user organization fields configured in Nexthink. Contact your Nexthink administrator to configure user organization fields.