> For the complete documentation index, see [llms.txt](https://docs.nexthink.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.nexthink.com/technical-previews/workspace-it-experts.md).

# Workspace IT Experts

{% hint style="warning" %}
This Technical Preview is made available to customers free of charge for their evaluation and feedback; in general availability, the functionalities of the preview may be subject to additional cost and/or licensing.\
As such, the Technical Preview, the documentation, and any updates are provided for limited evaluation only and on an ‘as-is’ and ‘as-available’ basis without warranty of any kind.
{% endhint %}

## Background

Enterprise IT environments are complex and require domain-specific expertise. Generic AI assistance cannot adapt to every role, workflow, or context. A VDI engineer, EUC lead, and DEX champion need different guidance and formats. As a result, **Workspace** responses may be less tailored to specific domains, and its expertise is not always easy to package or reuse across teams.

**IT Experts** extend Workspace with specialized conversational agents you design. Rather than starting every conversation from scratch, you can create **IT Experts** that already know their purpose, tone, and relevant procedures. This enables more relevant, context-aware responses for specific use cases, while keeping the setup simple.

#### Typical use cases include:

* Guided troubleshooting for device or application issues
* Patch compliance verification and remediation guidance
* Alert triage with step-by-step investigation workflows
* Onboarding assistants for new Nexthink Infinity users

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2Fk554ozDSjOsescRdBmuE%2F2026.8_IT_Experts_1.png?alt=media&#x26;token=ae7ea023-1c78-4404-9385-d01c101abcc5" alt=""><figcaption></figcaption></figure>

## Customer benefits

* Create purpose-built **IT Experts** tailored to specific IT use cases
* Adapt **Assist** behavior to different roles, workflows, and expectations
* Improve answer relevance using domain-specific context provided as on-demand resources
* Increase confidence in responses with defined roles and behavior instructions
* Align with industry standards through agent-based AI concepts

## Starting a conversation with an **IT Expert**

To start a new conversation with an **IT Expert**:

1. In the **IT Experts** section of the left panel, click the **IT Expert** name.
2. The **IT expert's** name appears in the conversation area.
3. Type your message in the input field and press Send.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2FHIvNrfLVq2ezLPiCwR6b%2F2026.8_Workspace_IT_Experts_6_Mq7Rh1.png?alt=media&amp;token=cd02928d-b411-4133-b8b2-e44b7b087e62" alt=""><figcaption></figcaption></figure>

Recent conversations with each **IT Expert** appear under the Recents section in the left panel.

#### Considerations

* **IT Experts** do not retain memory across separate conversations: each new conversation starts fresh with the role definition and available resources.
* The quality of expert responses depends directly on the clarity of the Role & Behaviour instructions and the relevance of uploaded resources. Refer to [Creating and configuring IT Experts](/technical-previews/workspace-it-experts/creating-and-configuring-it-experts.md) for more information.

***

## Regions

This technical preview is available in all regions.

***

## Customer commitment

By participating in this Technical Preview, you agree to:

* Meet [#technical-preview-prerequisites](#technical-preview-prerequisites "mention").
* Provide feedback on the usefulness of **IT Experts** insights and implementations.
* Participate in a few feedback sessions throughout the technical preview period.

## Enabling Technical Preview

If you are interested in participating in this preview, reach out to your Nexthink Customer Success Manager.

***

RELATED TOPICS

* [Creating and configuring IT Experts](/technical-previews/workspace-it-experts/creating-and-configuring-it-experts.md)
* [IT Expert examples](/technical-previews/workspace-it-experts/it-expert-examples.md)


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