> For the complete documentation index, see [llms.txt](https://docs.nexthink.com/platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.nexthink.com/platform/technical-previews/application-business-view.md). # AHEAD {% hint style="warning" %} This Technical Preview is made available to customers free of charge for their evaluation and feedback; in general availability the functionalities of the preview may be subject to additional cost and/or licensing. As such, the Technical Preview, the documentation, and any updates are provided for limited evaluation only and on an 'as-is' and 'as-available' basis without warranty of any kind. {% endhint %} Nexthink is introducing **AHEAD** technical preview, enhancing existing Application Experience dashboards by bringing adoption, performance, how efficiently employees use the application, license affordability, employee satisfaction, benchmarks, and AI-powered insights into a single unified view—helping you quickly measure impact and take targeted action.
{% hint style="info" %} This technical preview enables the **AHEAD** dashboards, which includes the **Adoption,** **Health**, **Efficiency**, **Affordability**, and **Delight** dashboards. This is a closed technical preview, limited to selected customers and partners. {% endhint %} ### Background **AHEAD** dashboards unify application-centric visualizations to quickly understand employee adoption and experience with critical apps. Unlike existing dashboards, **AHEAD** provides insights in five areas: * **Adoption** metrics (usage, engagement, trends) * **Health** metrics (speed, error rate) * **Efficiency** metrics (number of service request tickets per user) * **Affordability** metrics (license usage against configured licenses) * **Delight** metrics (employee satisfaction) ### How the AHEAD score is calculated Each application receives an **AHEAD score**, combining five dimensions into a single value so you can see at a glance whether it's meeting expectations. The system calculates the score as an average of five dimensions, each weighted 20%: Adoption, Health, Efficiency, Affordability, and Delight. If a dimension is not configured or enabled—for example, Affordability without a license count, or Efficiency without an AI license—the system excludes it from the score instead of counting it as 0. Based on the resulting score, the system labels the application: * Below 50%: not AHEAD * 50–90%: almost AHEAD * 90% or above: AHEAD Each dimension contributes its own percentage to the score: * **Adoption** uses active users, with peak usage over the last 13 months as the denominator. * **Health** scores 100% when stronger than benchmark, 80% when similar, and 50% when weaker. * **Efficiency** scores based on service requests per employee over 30 days. * **Affordability** uses the percentage of configured licenses used. * **Delight** uses employee satisfaction, rated 1–5, where 1 equals 20%. Exploring the available AI-powered **Insights** in the **Overview** dashboards opens detailed investigations from the right-side panel. Each tab initially surfaces one insight, if available; more insights will be added in future releases. Refer to the [Nexthink Insights - AI Model Card](https://docs.nexthink.com/legal/global-ai-hub/nexthink-insights-ai-model-card) documentation to learn about the AI-generated architecture and governance used by this feature. {% hint style="info" %} Users with a limited View domain can still access the AHEAD dashboards but do not see the Insights widget; the Assist chatbot remains available. {% endhint %} {% hint style="info" %} An AI license is optional for AHEAD, but affects some dashboards if not enabled: * **Adoption**: no Insights or Assist chatbot. * **Health**: no Insights or Assist chatbot. * **Efficiency**: the dashboard is disabled. * **Affordability**: no Assist chatbot. * **Delight**: no Insights or Assist chatbot. {% endhint %} *** ### Customer benefits * Gain an at-a-glance view of application **Adoption**, **Health**, **Efficiency**, **Affordability**, **Delight**. * Identify low adoption segments using heatmaps and trends. * Detect application performance issues. * Identify where employees struggle most with an application and focus on where to improve. * Optimize license usage. * Measure and improve employee satisfaction of an application. * Compare application experience against industry benchmarks. * Reduce troubleshooting time with AI-powered Insights. ### Technical preview prerequisites Complete the required setup before using AHEAD. Refer to [Setting up AHEAD](/platform/technical-previews/application-business-view/setting-up-application-business-view.md) for more information. *** RELATED TOPICS * [Setting up AHEAD](/platform/technical-previews/application-business-view/setting-up-application-business-view.md) * [Analyzing application adoption](/platform/technical-previews/application-business-view/analyzing-application-adoption.md) * [Analyzing application health](/platform/technical-previews/application-business-view/analyzing-application-health.md) * [Analyzing application affordability](/platform/technical-previews/application-business-view/analyzing-application-affordability.md) * [Analyzing application delight](/platform/technical-previews/application-business-view/analyzing-application-delight.md) --- # Agent Instructions This documentation is published with GitBook. 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