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  1. Library packs

L1 support

  • Automated three strikes

  • DEX checklist

  • L1 checklist

  • Workflow: Automatic ticket closure

  • Workflow: Hard reset troubleshooting

  • Workflow: Lock macOS device

  • Workflow: Manage local admin permissions

  • Workflow: Proactive password reset

  • Workflow: Proactive password reset - Microsoft Teams

  • Workflow: Schedule online meetings in Outlook

  • Workflow: Slow PC troubleshooting

  • Workflow: System crash troubleshooting

  • Workflow: Zscaler (VPN) assisted troubleshooting

  • Workflow: Zscaler (VPN) proactive troubleshooting

Last updated 1 month ago

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