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For the complete documentation index, see llms.txt. This page is also available as Markdown.

Usage guide: Platform usage telemetry

This page outlines various ways to use the pack, including use case examples.

Administrators can refer to the Configuration guide: Platform usage telemetry to set up and customize the installed content.

The Platform usage telemetry library pack helps you understand how live dashboards are used across your organization. It enables you to:

  • Track adoption trends using Views and Users over time.

  • Identify high-value dashboards and underused areas.

  • Detect power users and adoption risks.

  • Support stakeholder reporting with clear usage metrics.

Library pack uses

Jump to Use cases on this page to see relevant scenario applications.

Use the library pack content for the following purposes.

Monitoring adoption trends

The Platform usage telemetry dashboard provides a high-level view of usage:

  • Views show total dashboard visits.

  • Users show unique users accessing dashboards.

  • The Usage over time chart highlights trends.

Use this to validate whether adoption is growing, stable, or declining. Correlate changes with training, communications, or product releases.

Learn more about live dashboards.

Analyzing usage distribution

Use breakdown widgets in the Nexthink Infinity usage dashboard to understand where usage comes from:

  • By module: Identify which Nexthink modules drive engagement.

  • By selection: Compare usage across dashboard groups.

  • By feature: Highlight commonly used functionalities.

This helps you prioritize enablement and improve content visibility.

Identifying key users and risks

The By user section highlights the most active users:

  • Detect champions who can promote adoption.

  • Identify reliance on a small group of users.

Ensure usage analysis aligns with your organization’s privacy policies.

Use cases

In addition to the relevant use cases covered below, you may uncover other troubleshooting scenarios specific to your environment.

Demonstrating value for stakeholders

Use the Platform usage telemetry dashboard to support reporting and budget discussions.

  1. In Live dashboards, open Nexthink Infinity usage.

  2. Select a Time range (for example, last 90 days).

  3. Review Views and Users in Overall usage.

  4. Analyze By module and By selection for key insights.

  5. Share findings with stakeholders to demonstrate sustained engagement.

Driving adoption in low-usage areas

Identify and improve underused dashboards.

  1. In Nexthink Infinity usage, apply filters such as Module or Selection.

  2. Identify areas with low Views or Users.

  3. Determine whether the issue is low visibility or low engagement.

  4. Plan targeted actions such as training or communications.

Refer to the user guide for more details.

Identifying consistently used dashboards

Track usage consistency and distribution across teams.

  1. In Nexthink Infinity usage, review Breakdown by selection.

  2. Compare usage across different time ranges.

  3. Assess whether usage is:

    • Broad (many users)

    • Concentrated (few users with many views)

  4. Use insights to balance adoption across teams.

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