Platform usage telemetry

The Platform usage telemetry library pack helps you understand how live dashboards are used across your organization. It shows usage trends over time, highlights high-value dashboards, and reveals underused areas. This visibility helps you demonstrate value and improve adoption.

Problem

Nexthink admins struggle to demonstrate platform value during IT budget reviews.

Without clear visibility into ongoing dashboard usage, it is difficult to:

• Show which teams rely on key dashboards
• Prove sustained impact over time
• Identify where adoption is low

This limits meaningful conversations with stakeholders and slows broader adoption.

Solution

With the Nexthink Infinity usage library pack, you can monitor how dashboards are used by different teams and roles over time.

This solution enables you to:

• Track access frequency for each dashboard
• Analyze usage trends over time
• Break down engagement by team or role
• Identify consistently used dashboards
• Detect underused dashboards and target improvements

With this data, you can support adoption strategies and strengthen value-driven discussions.

Benefits and outcome

By implementing the "Platform usage telemetry" you:

• Demonstrate platform value using real usage data
• Identify adoption gaps and act on them
• Increase engagement with targeted teams
• Support budget discussions with trend-based evidence
• Highlight high-impact dashboards to stakeholders

Getting started with "Platform usage telemetry"

Configure and start using your packs by following these links:

• Usage guide: Platform usage telemetry
• Configuration guide: Platform usage telemetry only accessible to users with an administrator role.