Usage guide: Browser behavior awareness
This page outlines various ways to use the pack, including use case examples.
Administrators can refer to the Configuration guide: Browser behavior awareness to set up and customize the installed content.
Frequent browser updates introduce new security prompts that users may not understand. The Browser behavior awareness library pack helps you reduce confusion and prevent avoidable IT tickets.
With this pack, you can:
Detect recent updates in Google Chrome, Microsoft Edge, and Mozilla Firefox
Educate users on new local network access prompts
Reduce unnecessary IT support requests
Improve user confidence when handling security prompts
The pack includes a preconfigured workflow and campaign to deliver just-in-time education.
Library pack uses
Jump to Use cases on this page to see relevant scenario applications.
Use the library pack for the following purposes.
Educating users after browser updates
The Browser behavior awareness workflow automatically detects devices with a recent browser update and triggers a contextual educational campaign.
The campaign explains what the local network access prompt means, provides clear guidance on how to respond safely, and reinforces that blocking is the safest option when in doubt.
The automated workflow trigger is the core of this process, operating according to the following logic:
First, it detects devices where the primary browser was recently updated.
It excludes users who have already received the campaign within the defined timeframe.
Monitoring browser updates and education impact
Use the Browser Behavior Awareness dashboard to track browser activity and campaign effectiveness.
From the Live dashboards module, you can:
Monitor version distribution across Chrome, Edge, and Firefox
Identify update rollout gaps
Measure campaign reach and acknowledgment rates
Compare adoption and awareness across browsers
This supports both:
Operational monitoring of update rollouts
Reporting on user education effectiveness
Use cases
In addition to the relevant use cases covered below, you may uncover other troubleshooting scenarios specific to your environment.
Monitoring browser updates and campaign performance
Use the Browser Behavior Awareness dashboard to understand how updates and education perform across your environment.
From the navigational menu, go to Live dashboards.
Open the Browser Behavior Awareness dashboard.
Review browser version distribution across Chrome, Edge, and Firefox.
Analyze update adoption to detect fragmentation or delays.
Check campaign reach and acknowledgment rates.
Compare results across browsers to identify awareness gaps.
Use these insights to refine targeting and improve user education.
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