# Usage guide: Browser behavior awareness

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This page outlines various ways to use the pack, including use case examples.

Administrators can refer to the [Configuration guide: Browser behavior awareness](/platform/library-packs/l1-support/workflow-browser-behavior-awareness/configuration-guide-browser-behavior-awareness.md) to set up and customize the installed content.
{% endhint %}

Frequent browser updates introduce new security prompts that users may not understand.\
The **Browser behavior awareness** library pack helps you reduce confusion and prevent avoidable IT tickets.

With this pack, you can:

* Detect recent updates in Google Chrome, Microsoft Edge, and Mozilla Firefox
* Educate users on new local network access prompts
* Reduce unnecessary IT support requests
* Improve user confidence when handling security prompts

The pack includes a preconfigured workflow and campaign to deliver just-in-time education.

## Library pack uses <a href="#library-pack-uses" id="library-pack-uses"></a>

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Jump to [Use cases](https://open-2v.gitbook.com/url/preview/site_VYySP/~/revisions/0YrcGD6DAwTEWQSUoeVf/library-packs/software-asset-management/workflow_-license-reclamation/usage-guide-license-reclamation#use-cases) on this page to see relevant scenario applications.
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Use the library pack for the following purposes.

### Educating users after browser updates

The Browser behavior awareness workflow automatically detects devices with a recent browser update and triggers a contextual educational campaign.

<figure><img src="/files/uSIACQ3bHVsy26sCnE2y" alt="" width="375"><figcaption></figcaption></figure>

The campaign explains what the local network access prompt means, provides clear guidance on how to respond safely, and reinforces that blocking is the safest option when in doubt.

<figure><img src="/files/lX0x1PYiX5j9Qu2DaH3C" alt=""><figcaption></figcaption></figure>

The automated workflow trigger is the core of this process, operating according to the following logic:

* First, it detects devices where the primary browser was recently updated.
* It excludes users who have already received the campaign within the defined timeframe.

### Monitoring browser updates and education impact

Use the **Browser Behavior Awareness dashboard** to track browser activity and campaign effectiveness.

From the **Live dashboards** module, you can:

* Monitor version distribution across Chrome, Edge, and Firefox
* Identify update rollout gaps
* Measure **campaign reach** and **acknowledgment rates**
* Compare adoption and awareness across browsers

This supports both:

* Operational monitoring of update rollouts
* Reporting on user education effectiveness

## Use cases <a href="#use-cases" id="use-cases"></a>

In addition to the relevant use cases covered below, you may uncover other troubleshooting scenarios specific to your environment.

### Monitoring browser updates and campaign performance

Use the **Browser Behavior Awareness dashboard** to understand how updates and education perform across your environment.

1. From the navigational menu, go to **Live dashboards**.
2. Open the **Browser Behavior Awareness dashboard**.
3. Review browser version distribution across Chrome, Edge, and Firefox.
4. Analyze update adoption to detect fragmentation or delays.
5. Check **campaign reach** and **acknowledgment rates**.
6. Compare results across browsers to identify awareness gaps.

Use these insights to refine targeting and improve user education.

***

RELATED TOPICS

* [Managing workflows](/platform/user-guide/workflows/managing-workflows.md)
* [Managing campaigns](/platform/user-guide/campaigns/managing-campaigns/managing-campaigns.md)
* [Workflow: Browser behavior awareness](/platform/library-packs/l1-support/workflow-browser-behavior-awareness.md)
* [Configuration guide: Browser behavior awareness](/platform/library-packs/l1-support/workflow-browser-behavior-awareness/configuration-guide-browser-behavior-awareness.md)


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