Configuration guide: GoTo LogMeIn Rescue

The configuration options on this page are only accessible to administrators.

Refer to the Usage guide: GoTo LogMeIn Rescue to use library content as a standard user.

Prerequisites

To get started with this library pack, ensure all related content is installed and configured appropriately. This page describes which content is included and how to configure it.

The configurations in this guide are suggestions. You can customize and edit the content based on your specific environment.

Before configuring the pack, ensure that:

You can access the GoTo LogMeIn Rescue Admin Center and deployment values.
You have sufficient Nexthink permissions to configure and run Remote Actions.
Target devices can reach GoTo LogMeIn Rescue services through your network.
End users are signed in when a Remote Action runs.
The Rescue Calling Card is installed for Calling Card actions.
Your organization has defined its end-user consent approach.

Included content and dependencies

This library pack contains the following content and dependencies:

Remote action

Launch LogMeIn Rescue adhoc session by PIN

Starts a remote support session using a Rescue PIN code. Required components are downloaded and run silently on the end user’s device.

Requires the Rescue Host Site. Provide the Rescue PIN code when running the action.

Remote action

Launch LogMeIn Rescue Calling Card by PIN

Starts a PIN-based session through the Rescue Calling Card installed on the device.

Requires the Calling Card, Referral ID for Windows, and Entry ID for macOS. Provide the Rescue PIN code when running the action.

Remote action

Launch LogMeIn Rescue adhoc session by channel

Places the device in a Rescue support queue so that the next available technician in the relevant channel can connect. Required components are downloaded and run silently.

Requires the Referral ID for Windows, Entry ID for macOS, and Host Site.

Remote action

Launch LogMeIn Rescue Calling Card by channel

Places the device in a Rescue support queue through the Rescue Calling Card installed on the device.

Requires the Calling Card, Referral ID for Windows, and Entry ID for macOS.

Configuring the LogMeIn Rescue

Step 1 - Install library pack content

Go to the Nexthink Library and install all required content.

Step 2 - Configure remote actions

Navigate to the manage remote action administration page to review and edit your remote actions.

We recommend the following configurations for these remote actions:

Name

Trigger

Schedule query

Parameters to edit

Launch LogMeIn Rescue adhoc session by channel

Manual, can be triggered on multiple devices

Entry ID
Host site

Launch LogMeIn Rescue Calling Card by channel

Manual, can be triggered on multiple devices

Referral ID
Entry ID

Launch LogMeIn Rescue adhoc session by PIN

Manual, can be triggered on multiple devices

PIN code
Host site

Launch LogMeIn Rescue Calling Card by PIN

Manual, can be triggered on multiple devices

PIN code
Referral ID
Entry ID