> For the complete documentation index, see [llms.txt](https://docs.nexthink.com/platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.nexthink.com/platform/library-packs/it-operations/goto-logmein-rescue/configuration-guide-goto-logmein-rescue.md).

# Configuration guide: GoTo LogMeIn Rescue

{% hint style="info" %}
The configuration options on this page are only accessible to [**administrators**](https://docs.nexthink.com/platform/user-guide/administration/account-management/roles#roles-administration).

Refer to the [**Usage guide: GoTo LogMeIn Rescue**](/platform/library-packs/it-operations/goto-logmein-rescue/usage-guide-goto-logmein-rescue.md) to use library content as a standard user.
{% endhint %}

## Prerequisites <a href="#configurationguide-drivercompliance-introduction" id="configurationguide-drivercompliance-introduction"></a>

To get started with this library pack, ensure all related content is installed and configured appropriately. This page describes which content is included and how to configure it.

The configurations in this guide are suggestions. You can customize and edit the content based on your specific environment.

Before configuring the pack, ensure that:

* You can access the GoTo LogMeIn Rescue Admin Center and deployment values.
* You have sufficient Nexthink permissions to configure and run **Remote Actions**.
* Target devices can reach GoTo LogMeIn Rescue services through your network.
* End users are signed in when a **Remote Action** runs.
* The Rescue Calling Card is installed for Calling Card actions.
* Your organization has defined its end-user consent approach.

## **Included content and dependencies** <a href="#documentation-contentanddependencies" id="documentation-contentanddependencies"></a>

This library pack contains the following content and dependencies:

| [Remote action](/platform/user-guide/remote-actions/setting-up-and-managing-remote-actions/managing-remote-actions.md)   | Launch LogMeIn Rescue adhoc session by PIN     | Starts a remote support session using a Rescue PIN code. Required components are downloaded and run silently on the end user’s device.                                      | Requires the Rescue Host Site. Provide the Rescue PIN code when running the action.                                              |
| ------------------------------------------------------------------------------------------------------------------------ | ---------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------- |
| [Remote action](/platform/user-guide/remote-actions/setting-up-and-managing-remote-actions/managing-remote-actions.md)   | Launch LogMeIn Rescue Calling Card by PIN      | Starts a PIN-based session through the Rescue Calling Card installed on the device.                                                                                         | Requires the Calling Card, Referral ID for Windows, and Entry ID for macOS. Provide the Rescue PIN code when running the action. |
| ​​[Remote action](/platform/user-guide/remote-actions/setting-up-and-managing-remote-actions/managing-remote-actions.md) | Launch LogMeIn Rescue adhoc session by channel | Places the device in a Rescue support queue so that the next available technician in the relevant channel can connect. Required components are downloaded and run silently. | Requires the Referral ID for Windows, Entry ID for macOS, and Host Site.                                                         |
| [Remote action](/platform/user-guide/remote-actions/setting-up-and-managing-remote-actions/managing-remote-actions.md)   | Launch LogMeIn Rescue Calling Card by channel  | Places the device in a Rescue support queue through the Rescue Calling Card installed on the device.                                                                        | Requires the Calling Card, Referral ID for Windows, and Entry ID for macOS.                                                      |

## Configuring the LogMeIn Rescue <a href="#configurationguide-drivercompliance-configurationguide" id="configurationguide-drivercompliance-configurationguide"></a>

### **Step 1 - Install library pack content**

Go to the [Nexthink Library](https://docs.nexthink.com/platform/user-guide/nexthink-library) and install all required content.

### **Step 2 - Configure remote actions**

Navigate to the [manage remote action](https://docs.nexthink.com/platform/user-guide/remote-actions/setting-up-and-managing-remote-actions/managing-remote-actions) administration page to review and edit your remote actions.

We recommend the following configurations for these remote actions:

<table><thead><tr><th width="219.6875">Name</th><th width="223.4453125">Trigger</th><th width="152.546875">Schedule query</th><th width="166.8125">Parameters to edit</th></tr></thead><tbody><tr><td>Launch LogMeIn Rescue adhoc session by channel</td><td>Manual, can be triggered on multiple devices</td><td></td><td><ul><li>Entry ID</li><li>Host site</li></ul></td></tr><tr><td>Launch LogMeIn Rescue Calling Card by channel</td><td>Manual, can be triggered on multiple devices</td><td></td><td><ul><li>Referral ID</li><li>Entry ID</li></ul></td></tr><tr><td>Launch LogMeIn Rescue adhoc session by PIN</td><td>Manual, can be triggered on multiple devices</td><td></td><td><ul><li>PIN code</li><li>Host site</li></ul></td></tr><tr><td>Launch LogMeIn Rescue Calling Card by PIN</td><td>Manual, can be triggered on multiple devices</td><td></td><td><ul><li>PIN code</li><li>Referral ID</li><li>Entry ID</li></ul></td></tr></tbody></table>

***

RELATED TOPICS

* [Manage Remote Actions](https://nexthink.gitbook.io/opd/user-guide/remote-actions/managing-remote-actions)
* [Usage guide: GoTo LogMeIn Rescue](/platform/library-packs/it-operations/goto-logmein-rescue/usage-guide-goto-logmein-rescue.md)


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