> For the complete documentation index, see [llms.txt](https://docs.nexthink.com/platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.nexthink.com/platform/library-packs/it-operations/goto-logmein-rescue.md).

# GoTo LogMeIn Rescue

GoTo LogMeIn Rescue Nexthink integration enables technicians to launch remote support sessions directly from **Remote Actions** in Nexthink. The integration helps you move seamlessly from device diagnostics to hands-on support while preserving device context, end-user consent, and administrative controls.

{% hint style="info" %}
This content is provided and maintained by GoTo, not Nexthink. By downloading or using it, you understand that:

* The content is optional and is not part of the Nexthink services unless we expressly say otherwise;
* GoTo is responsible for the content, including its functionality, accuracy, security, updates, maintenance, and support;
* Nexthink may perform a limited review, but this does not mean the content is certified, endorsed, warranted, or supported by Nexthink;
* Nexthink support, SLAs, DPA, security commitments, subprocessors list, and similar commitments do not apply to this content or to GoTo systems unless expressly stated otherwise;
* You are responsible for checking that the content is appropriate for your environment and that you have the rights and permissions needed to use it, including for any related data flows;
* If the content sends data to GoTo or another third-party system, that external processing is not controlled by Nexthink;
* Nexthink may change, suspend, remove, or stop making this content available at any time.

For questions, support, or documentation, please contact GoTo:

Support: <https://support.logmein.com/rescue/contact>\
Documentation: <https://support.logmein.com/rescue/help/a-propos-de-logmein-rescue-rescue-ac-c-resc-c-about>

By downloading or using this content, you accept this notice.
{% endhint %}

## Problem

Technicians often need to switch between Nexthink and remote support tools to assist users. This interruption delays issue resolution, requires manual coordination to start remote sessions, and causes valuable troubleshooting context to be lost.

## Solution

The LogMeIn Rescue library pack lets technicians launch a Rescue remote support session directly from **Remote Actions**. This creates a seamless transition from diagnostics to remote assistance while preserving device context and enforcing end-user consent and administrative controls.

## Benefits and outcomes

By implementing the **"GoTo LogMeIn Rescue"** solution, you:

* Launch remote support sessions directly from Nexthink without switching tools.
* Reduce the time required to escalate from diagnostics to hands-on support.
* Preserve device context throughout the support workflow.
* Maintain end-user consent and administrative controls when initiating remote support sessions.
* Streamline technician workflows by eliminating manual session setup and coordination.

{% hint style="warning" %}
End-user consent and LogMeIn Rescue administrative policies continue to apply when sessions are initiated from Nexthink.

The LogMeIn Rescue integration requires the appropriate GoTo LogMeIn Rescue environment and configuration before technicians can launch remote support sessions.
{% endhint %}

## Getting started with GoTo LogMeIn Rescue

Configure and start using your packs by following these links

* [Usage guide: GoTo LogMeIn Rescue](/platform/library-packs/it-operations/goto-logmein-rescue/usage-guide-goto-logmein-rescue.md) for standard users.
* [Configuration guide: GoTo LogMeIn Rescue](/platform/library-packs/it-operations/goto-logmein-rescue/configuration-guide-goto-logmein-rescue.md) only accessible to users with an [administrator](/platform/user-guide/administration/account-management/roles.md#roles-administration) role.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.nexthink.com/platform/library-packs/it-operations/goto-logmein-rescue.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.