GoTo LogMeIn Rescue

GoTo LogMeIn Rescue Nexthink integration enables technicians to launch remote support sessions directly from Remote Actions in Nexthink. The integration helps you move seamlessly from device diagnostics to hands-on support while preserving device context, end-user consent, and administrative controls.

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For questions, support, or documentation, please contact GoTo:

Support: https://support.logmein.com/rescue/contact Documentation: https://support.logmein.com/rescue/help/a-propos-de-logmein-rescue-rescue-ac-c-resc-c-about

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Problem

Technicians often need to switch between Nexthink and remote support tools to assist users. This interruption delays issue resolution, requires manual coordination to start remote sessions, and causes valuable troubleshooting context to be lost.

Solution

The LogMeIn Rescue library pack lets technicians launch a Rescue remote support session directly from Remote Actions. This creates a seamless transition from diagnostics to remote assistance while preserving device context and enforcing end-user consent and administrative controls.

Benefits and outcomes

By implementing the "GoTo LogMeIn Rescue" solution, you:

• Launch remote support sessions directly from Nexthink without switching tools.
• Reduce the time required to escalate from diagnostics to hands-on support.
• Preserve device context throughout the support workflow.
• Maintain end-user consent and administrative controls when initiating remote support sessions.
• Streamline technician workflows by eliminating manual session setup and coordination.

End-user consent and LogMeIn Rescue administrative policies continue to apply when sessions are initiated from Nexthink.

The LogMeIn Rescue integration requires the appropriate GoTo LogMeIn Rescue environment and configuration before technicians can launch remote support sessions.

Getting started with GoTo LogMeIn Rescue

Configure and start using your packs by following these links

• Usage guide: GoTo LogMeIn Rescue for standard users.
• Configuration guide: GoTo LogMeIn Rescue only accessible to users with an administrator role.