Limiting the reception rate of campaigns
Urgency of campaigns
To prevent disrupting employees with bursts of campaigns, distinguish between urgent and non-urgent campaigns.
Protection periods control the rate at which employees can receive campaigns:
The do not disturb period is set, by default, to 6 hours.
The non-negotiable protection period is set, by default, to 20 minutes.
Non-urgent campaigns
Targeted employees receive a non-urgent campaign only if they are not in focus protection mode. Focus protection mode prevents employees from interruption at critical or high-focus moments, such as:
During audio and video calls
When screen sharing and during screen presentation mode
When an application is running in full-screen mode
When in offline mode
Non-urgent campaigns also include protection against bursts of campaigns:
If the targeted employee previously received a non-urgent campaign, a do not disturb period of six hours must elapse before they can receive another non-urgent campaign.
If the targeted employee previously received an urgent campaign, the non-negotiable protection period of 20 minutes must elapse before they can receive a non-urgent campaign.
Nexthink recommends using non-urgent campaigns as they protect employees from notification overload.
Refer to the Examples section below.
Urgent campaigns
Targeted employees receive urgent campaigns as soon as you publish the campaign.
Urgent campaigns do not adhere to protection rules against bursts of campaigns or focus protection rules.
Select urgent campaigns to deliver only the most critical information to employees.
Urgent remote action campaigns
Employees receive urgent remote action campaigns as soon as a remote action triggers them.
Examples of protection against campaign bursts
The following examples show how the protection periods function for a particular user who receives different types of campaigns. The examples use the default values for the do not disturb period (6 hours) and the non-negotiable protection period (20 min).
Non-overlapping case
In this example, the system publishes two non-urgent campaigns within an interval greater than the do not disturb period, resulting in an employee receiving both campaigns at the time of their publication:
Campaign Non-urgent 1 is published and received at 07:00.
Campaign Non-urgent 2 is published and received at 15:00.
Overlapping case
The system publishes two non-urgent campaigns within an interval shorter than the do not disturb period, resulting in an employee receiving the second campaign only after the do not disturb period of the first campaign has elapsed:
Campaign Non-urgent 1 is published and received at 07:00.
Campaign Non-urgent 2 is published at 11:15 but received at 13:00.
Overlapping case with an urgent campaign
Consider the two non-urgent campaigns of the previous example and add a third campaign that is urgent. The system publishes the urgent campaign just five minutes before the do not disturb period of the first campaign ends, and because the campaign is urgent the user receives it without delay. The second non-urgent campaign is delayed not only by the do not disturb period of the first campaign, but also by the non-negotiable protection period of the urgent campaign:
Campaign Non-urgent 1 is published and received at 07:00.
Campaign Urgent is published and received at 12:55.
Campaign Non-urgent 2 is published at 11:15 but received at 13:15.
