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Configuring Collaboration Experience

Follow the steps below, which may vary depending on your specific setup and needs, to configure Collaboration Experience.

Configuring Collaboration Experience for Microsoft Teams

  1. Configure the Connector for Microsoft Teams.

  2. Configure the Connector for Entra ID (Azure AD). You must map at least one field for the connector to work.

  3. If you have macOS devices as part of your IT infrastructure:

    1. Configure the Connector for Entra ID (Azure AD). You must map at least one field for the connector to work.

    2. Activate the UPN reporting in Collector using either the clear or hashed option. If you do not have any macOS devices, skip to step 4.

  4. Import the Call Quality Diagnosis - MS Teams and Zoom from Nexthink Library.

Configuring Collaboration Experience for Zoom

  1. Configure the Connector for Zoom.

  2. Contact Nexthink Support to activate the related feature flag.

  3. Configure the Connector for Entra ID (Azure AD). You must map at least the email address field.

  4. If you have macOS devices as part of your IT infrastructure, activate the UPN reporting in Collector using either the clear or hashed option. If you do not have any macOS devices, skip to step 5.

  5. Import the Call Quality Diagnosis - MS Teams and Zoom from Nexthink Library.

Meeting rooms

Collaboration Experience helps you troubleshoot call quality issues on devices running Microsoft Teams meeting rooms with the Windows operating system.

  • Log in as an administrator on the device.

  • Install Nexthink Collector on the devices following the same procedure for installing Collector on the Windows operating system. Refer to the Installing Collector on Windows documentation for more information.

Permissions

To enable proper permissions for Collaboration Tools:

  • Select Administration from the main menu.

  • Click on Role from the navigation panel.

  • Click on the New Role button to create a new role. To edit an existing role, hover over it and click on the edit icon to change the role configuration.

  • In the Permissions section, scroll down to the Collaboration Tools section to enable appropriate permissions for the role.

Refer to the Roles documentation for a detailed description of the permission options.

View domain

Specify the scope of the user role with View domain. This way, users with limited access to View domain can only see sessions on a device within their scope. Refer to the View domain documentation for more information.


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Getting started with Collaboration Experience

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