Platform capabilities

Nexthink Infinity unlocks visibility across employee devices, applications, operating systems, physical locations, network connectivity, and more using real-time alerting, diagnostics and analytics, and automation and remediation.

AI-powered DEX

The Nexthink Infinity platform uses advanced AI capabilities to perform root-cause analysis, provide global cloud insights, and offer step-by-step guidance for resolving or preventing issues.

Nexthink Assist, integrated directly into the platform's search navigation, uses large language models to help IT teams quickly diagnose and resolve digital employee experience challenges, create content, and learn about Nexthink through contextual search across product documentation.

Managing over 15 million endpoints in real-time, Nexthink employs AI to perform automated root-cause analysis, examining how hardware, operating systems, software, and network connectivity interact. It also identifies anomalies and delivers actionable insights based on global benchmarks and internal data, enabling efficient and effective responses to IT challenges.

Real-time Alerting

To manage the growing cost and complexity of digital workplace technologies, IT teams need to prioritize issue detection based on employee impact. However, this is challenging when faced with isolated data across various tools. Proactive IT management requires a comprehensive understanding of the employee experience.

Nexthink addresses this by offering real-time monitoring of all aspects of the digital employee experience, providing the necessary context to identify and prioritize issues. It intelligently detects and alerts IT teams to the most urgent and widespread problems affecting employees, helping to prevent these issues from escalating into major incidents.

Intelligent Diagnostics

In environments with thousands of employees and numerous applications, traditional siloed tools often lack the precision required to diagnose complex issues affecting the digital workplace. This can lead to inefficiencies, as IT teams may struggle to identify the root cause of problems, resulting in increased costs and prolonged employee disruptions.

Nexthink addresses this challenge by providing real-time analysis of digital experience telemetry. By automatically correlating data across the digital environment, Nexthink enables IT teams to quickly visualize the scope and impact of issues, streamlining the troubleshooting process, speeding up resolution times, and reducing associated costs.

Automated Remediation

The increasing number and variety of applications, combined with dynamic hybrid environments, lead to a rise in employee incidents. As a result, service desks are overburdened, causing inefficient resource use, reduced IT service delivery quality, employee frustration, and rising costs.

Nexthink helps address these challenges by enabling the automation of issue detection and resolution. It allows the retrieval of extensive data to identify problems quickly and implement behind-the-scenes fixes without disrupting employees. Additionally, targeted self-help notifications facilitate faster issue resolution.

Integrations

Large enterprise organizations invest heavily in applications and tools to enhance employee productivity. However, without proper integration between systems, it can be challenging to obtain the actionable insights needed to effectively monitor and manage the digital workplace. This lack of integration can result in limited visibility, making it difficult for IT teams to identify and address issues, leading to continued employee disruptions.

Nexthink provides intelligent integrations that enhance existing tools by incorporating digital employee experience (DEX) insights. By importing data from current systems, Nexthink augments these insights with the necessary organizational context, enabling IT teams to efficiently identify, diagnose, and resolve key IT challenges.

Desktop Virtualization Experience

Even with a well-implemented VDI deployment, employees may still experience frustration that impacts their ability to work effectively. Factors such as employee location, connection methods, applications, and supporting VDI solutions are constantly changing. Without continuous visibility into all aspects of the environment, VDI solutions may be incorrectly blamed for issues, leading to prolonged resolution times and employee dissatisfaction.

To ensure successful VDI deployments, it is essential to have end-to-end visibility of the entire VDI experience. Continuous monitoring provides the insights needed to make informed decisions, troubleshoot effectively, and address issues promptly. This approach helps maintain a positive employee experience through real-time alerts and AI-powered analytics. End-to-end visibility also enables accurate assessment of VDI experience metrics, supports two-way employee engagement, and provides comprehensive adoption insights, allowing for an optimal balance between cost and user experience.