2024 Learn Release Announcements

Learn how to effectively design and visualize custom trends, equipping your organization with invaluable insights for long-term strategic decision-making with our new course How to leverage long-term data with Custom trends.

Understand and achieve fast time to value with Applications and Software metering, through online education and certification.  

The learning path and certification for Application Experience Management now includes content related to network applications and exam questions.

Learn about the latest product features. See the “Update History” at the end of each course for the latest changes:

•  What is the Applications module?
  "What is the Applications module" lesson updated with a network applications. 

  "Monitor your applications" lesson added.

• How to configure the Applications module
  The "Configure new application" lesson updated with the configuration of the network applications. 

Learn how to accelerate troubleshooting connection issues by harnessing the interactive visualization capabilities offered by Network view with our new course How to troubleshoot network-related issues.

Learn about the latest product features. See the “Update History” at the end of each course for the latest changes:

•  How to manage users and profiles
  "Define general settings for the profile" lesson updated with new option to use custom classifications in configuring view domain. 

• How to create and use Alerts
  "Diagnose and investigate alerts" lesson updated with diagnostic dashboard now available for custom monitors.

• How to create and manage Campaigns
  ”Define your audience, campaign goals and branding" lesson updated with new options in branding to choose how the tray displays the view of an extensive campaign.

• How to create and manage workflows
  "Trigger a workflow" lesson updated with a new option to trigger an event workflow. 

• How to leverage Nexthink exporting capabilities
  "Configure a new credential" lesson updated with protocol selection and "OAuth 2.0 - Authorization code" authorization type.
  "Configure a webhook" lesson updated with webhook type selection removed.
  "Create a new exporter" lesson updated with improved UI and removed option for multiple queries.
  "Manage your exporters" lesson updated with improved UI and Last execution status and details.

• How to deploy and configure Amplify
  "Configure profiles and permissions " lesson updated with anonymous users data privacy option.
  The entire course was updated to reflect recent user interface improvement on Amplify Extensions option page.

Learn how to use Flow, one of Nexthink's expansion products, to streamline processes, reduce costs and enhance efficiency within your organization with the new course How to maximize business potential with Nexthink Flow.   

Learn about the latest product features. See the “Update History” at the end of each course for the latest changes:

• How to best use Device View
  "Optimize solutions with additional checklists" lesson updated with checklists grouping. 

• What is the Digital Experience Score?  
  "Score computation" lesson updated with a new video explaining DEX computation.  

• How to manage data, privacy and security  
  "Data Management (GTPR)" lesson updated with a new retention feature.  

• How to best use Experience Central 
  Course updated after the introduction of the Sentiment score. 

• How to reduce ticket overload with Amplify 
  "Analyze properties and checklists" lesson updated with checklist grouping. 
  "Perform a remote action " lesson updated with recording remote actions in ServiceNow. 

• How to create and manage workflows
  "Design a workflow version" lesson updated with new Connector block. "Monitor workflows" lesson updated with troubleshooting workflows. 

• What is the NQL data model?   
  "Dynamic data model"  lesson updated with Custom trends. 
  "Data categories"  lesson updated with inventory object and configuration object purpose and storage. 

• How to write smart NQL queries
  "Include leaner tables with relevant data" lesson updated with new use case including trend data and revised queries.  

• How to use Custom Fields, Ratings and Checklists 
  "Creating checklists" lesson updated with selecting a platform for which the checklist is available, customizing property display name, and tagging checklists on the checklist management page. 

• How to create and manage Campaigns 
   "Define your audience, campaign goals and branding" lesson updated with a new location of the Manage campaign branding button.  
  "Manage your campaigns" lesson updated with tags for campaigns.  
  "Analyze the campaign results" lesson updated with a new way to access the Campaigns result dashboard and with its new UI. 

Take steps towards sustainability with the new course How to drive sustainable IT with Nexthink and learn how to apply the campaigns, remote actions and live dashboards included in the Sustainable IT library pack.

Learn about the latest product features. See the “Update History” at the end of each course for the latest changes:

• How to deploy and configure Amplify - "Configure the Nexthink Instance URL" lesson updated with the Multi-instance mode.

  "Add ITSM page details in a central configuration" lesson updated with String selector.

• How to configure the Applications module -

  The "Configure transactions with Nexthink extension" lesson updated with a new configuration and test option for transactions. 

  The "Add key pages to the Applications module" lesson updated with ordering key pages in the Applications configuration. 

• What is the Digital Experience Score - course updated after the introduction of the Sentiment Score.

• How to create & manage Live Dashboards - "Create a dashboard" lesson updated with setting a default dashboard granularity.

  "Explore Dashboard" lesson updated with new timeframes, time granularity and more drill-down capabilities.

• What is the DEX score computation? - Video updated after the introduction of Sentiment score.

• How to manage users and profiles - "Select permissions" lesson updated with new options to add specific items to the features and set permissions to them. 

• How to use NQL - "Condense data into a single value" lesson added containing previously introduced "summarize" clause and extended with conditional aggregates. 

•  How to write smart NQL queries - "Include leaner tables with relevant data" lesson updated with new use case including trend data and revised queries according to recent NQL updates.

  "Effectively count number of devices" lesson updated with revised queries according to recent NQL updates.

• What is the NQL data model - "Table types" lesson updated with the new service namespace and object association table type available within the package and service namespaces.

  "Data categories"  lesson added.

•  How to use Custom Fields, Ratings and Checklists - "Creating checklists " lesson updated with creating checklist grouping.