# Posting a message in Zoom
{% hint style="warning" %}
This documentation references external sources.
Nexthink does not control the accuracy of third-party documentation or external updates that can result in inconsistencies.
Report any errors or inconsistencies to [Nexthink Support](https://support.nexthink.com/).
{% endhint %}
This page demonstrates how to post a message to the video conferencing platform Zoom using a webhook.
## In Zoom
1. Complete the steps listed in the [Using Zoom's Incoming Webhook Chatbot](https://support.zoom.com/hc/es/article?id=zm_kb\&sysparm_article=KB0067640) documentation from Zoom.
2. Select **Manage your Workflow** to copy the URL and token for future reference for future reference. That is, for the [connector credential](#postingamessageinzoom-configuringaconnectorcredentialforzoomcredentialzoomtrue) and [webhook configuration](#postingamessageinzoom-configuringawebhookforzoomwebhookzoomtrue) in the Nexthink web interface:
* Endpoint URL example: `https://integrations.zoom.us/chat/webhooks/incomingwebhook/dSUXXXXXXXXXXXXXXXXXXX`
* Verification Token example:\
`PRuXXXXXXXXXXXXXXXXXXXX`
{% hint style="info" %}
The URL and verification token examples above are just for illustration purposes.
{% endhint %}
## In Nexthink
From the Nexthink web interface:
* [Configure a connector credential for the webhook](#postingamessageinzoom-configuringaconnectorcredentialforzoomcredentialzoomtrue)
* [Configure and test the webhook to post messages in a Zoom chat](#postingamessageinzoom-configuringawebhookforzoomwebhookzoomtrue)
### Configuring a connector credential for Zoom
From the [connector credential](https://docs.nexthink.com/platform/configuring_nexthink/bringing-data-into-your-nexthink-instance/integrating-nexthink-with-third-party-tools/outbound-connectors/connector-credentials) configuration page, fill out the fields using the information from the connection you created in Zoom.
1. Choose the **HTTPS** option from the **Protocol** drop-down.
2. Paste the root `https://integrations.zoom.us` into the **URL address** field.
3. Choose the **Bearer token** option from the **Authorization** drop-down.
4. Type in `Bearer` in the **Header prefix** field.
5. Copy the verification token from the Zoom connection and paste it into the **Token** field.
6. **Save** the credential.
### Configuring a webhook for Zoom
From the [webhook configuration page](https://docs.nexthink.com/platform/configuring_nexthink/bringing-data-into-your-nexthink-instance/integrating-nexthink-with-third-party-tools/outbound-connectors/webhooks/managing-webhooks), fill out the fields using the information from the connection you created in Zoom and the connector credential defined in Nexthink.
1. Fill in the **NQL Condition** following the [Configuring webhook NQL conditions](https://docs.nexthink.com/platform/configuring_nexthink/bringing-data-into-your-nexthink-instance/integrating-nexthink-with-third-party-tools/outbound-connectors/webhooks/managing-webhooks/configuring-webhook-nql-conditions) documentation. See the query below.
* After filling in the NQL Condition, the system lists the [allowed placeholders](https://docs.nexthink.com/platform/configuring_nexthink/bringing-data-into-your-nexthink-instance/integrating-nexthink-with-third-party-tools/outbound-connectors/managing-webhooks/configuring-webhook-fields_-method-resource-and-payload#configuringwebhookfields-method-resource-andpayload-usingdatamodelvariablesasplaceholdersinthepayloa) for the **Payload**.
```
alert.alerts
| where monitor.tags contains "web-applications"
| where alert.context contains "*Salesforce*" or alert.context contains "*Microsoft*"
| list alert.monitor.name, alert.status, monitor.tags, alert.context, trigger_time, recovery_time, alert.monitor.thresholds, monitor.priority, alert.trigger_values, alert.trigger_reference_value, alert.recovery_values, alert.context, device_view_link, issue_view_link, device.name
```
2. Choose the [connector credential](#postingamessageinzoom-configuringaconnectorcredentialforzoomcredentialzoomtrue) you created for Zoom from the **Credentials** drop-down.
3. Select the **POST** from the **Method** drop-down.
4. Copy and paste into the **Resources** field, the URL endpoint from the Zoom connection without the URL address. For example: `chat/webhooks/incomingwebhook/dSUXXXXXXXXXXXXXXXXXXX`
5. Add the message you want to send in **Payload**.
* Refer to [Using Zoom's Incoming Webhook Chatbot](https://support.zoom.com/hc/es/article?id=zm_kb\&sysparm_article=KB0067640) to confirm the payload formats supported by Zoom. For example, when adding the `?format=full` query parameter, you can create complex messages like:
```
{
"content": {
"head": {
"text": "This is an issue created by a Nexthink Alert",
"sub_head": {
"text": "Nexthink Alert {{alert.monitor.name}} has been triggered"
}
},
"body": [
{
"type": "message",
"text": "Alert for device {{device.device.name}}"
}
]
}
}
```
{% hint style="info" %}
Refer to the [Configuring webhook fields: Method, Resource, and Payload](https://docs.nexthink.com/platform/configuring_nexthink/bringing-data-into-your-nexthink-instance/integrating-nexthink-with-third-party-tools/outbound-connectors/managing-webhooks/configuring-webhook-fields_-method-resource-and-payload#configuringwebhookfields-method-resource-andpayload-usingdatamodelvariablesasplaceholdersinthepayloa) to learn more about allowed placeholders for payloads.
{% endhint %}
8. **Sent test** and verify the message appears in Zoom.
***
RELATED TOPICS
* [Connector credentials](https://docs.nexthink.com/platform/configuring_nexthink/bringing-data-into-your-nexthink-instance/integrating-nexthink-with-third-party-tools/outbound-connectors/connector-credentials)
* [Managing webhooks](https://docs.nexthink.com/platform/configuring_nexthink/bringing-data-into-your-nexthink-instance/integrating-nexthink-with-third-party-tools/outbound-connectors/webhooks/managing-webhooks)
* [Configuring webhook NQL conditions](https://docs.nexthink.com/platform/configuring_nexthink/bringing-data-into-your-nexthink-instance/integrating-nexthink-with-third-party-tools/outbound-connectors/webhooks/managing-webhooks/configuring-webhook-nql-conditions)
---
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