# ServiceNow Knowledge Base connector

The ServiceNow Knowledge Base connector provides a secure and configurable integration with ServiceNow Knowledge Base systems. It automatically ingests and synchronizes knowledge base content on a daily schedule, ensuring that the latest versions of articles are always available while removing outdated or duplicate entries. With out-of-the-box capabilities for seamless data integration, it enables consistent access to up-to-date knowledge while maintaining the source of truth within the customer’s ServiceNow environment.

The connector makes ServiceNow knowledge articles available to Spark, enabling it to access the latest approved knowledge and provide more accurate recommendations and responses. Refer to [Managing Spark data inputs](/platform/user-guide/spark/setting-up-and-managing-spark/managing-spark-data-inputs.md#knowledge-base-articles) for more information.

## Configuring the Connector credentials

Use your ServiceNow Knowledge Base credentials to create new credentials for the integration between Nexthink and ServiceNow. Refer to the [Connector credentials](/platform/configuring_nexthink/bringing-data-into-your-nexthink-instance/integrating-nexthink-with-third-party-tools/outbound-connectors/connector-credentials.md) for more information.

## Configuring the ServiceNow Knowledge Base connector

From the Nexthink web interface:

1. Go to **Administration** > **Inbound connectors**.
2. Click the **New connector** button in the top-right corner of the page.
3. Select **ServiceNow Knowledge Base**.

### General tab

* **Name**: A meaningful name for the connector. This name appears on the administration page.
* **NQL ID**: A unique identifier for the connector used when referencing the ServiceNow connector in NQL queries. You can initially modify the suggested NQL ID, but once you save the connector, you can no longer change it.
* **Description**: A short description of the purpose and behavior of the connector.
* **Schedule**:
  * **Recurrence**: Set the execution time and recurrence. Executions start at the scheduled time and distribute over the hour.
* **Connection:**
  * **Credentials**: Select preconfigured credentials from the Connector credentials page. The connector supports OAuth 2.0 and Basic Auth authentication methods. Refer to the [Connector credentials](/platform/configuring_nexthink/bringing-data-into-your-nexthink-instance/integrating-nexthink-with-third-party-tools/outbound-connectors/connector-credentials.md) documentation for more information.

<figure><img src="/files/ltzHIdLINvZtc1qn4VyX" alt=""><figcaption></figcaption></figure>

### Parameters tab

* **Query (optional)**: Query to filter ServiceNow Knowledge Base.
* **Start date**: Select the date from which data will be synced by the connector.
* **Custom header**: Use a custom header to include additional credential information in OAuth 2.0 authentication methods, such as **Client Credentials** and **Authorization Code**. This is useful when additional authorization methods are needed beyond the default OAuth 2.0 authorization mechanism. Select **Add custom header** to include additional information in either **OAuth 2.0 - Client credentials** or **OAuth 2.0 - Authorization code** authorizations.

<figure><img src="/files/9Y0HGksWNoPZ1XgCoIx0" alt=""><figcaption></figcaption></figure>

## Test results panel

{% hint style="info" %}
The **Test results** panel is available only for supported connectors. Connector availability also depends on your license.
{% endhint %}

Use the **Test results** panel on the right side to run the connector with real data on demand, and inspect responses and errors. The test panel helps with faster debugging and validation during setup, and also with more reliable mappings with less trial and error.

Select the **Run test** button to call the API, validate the credentials, and check connectivity to the targeted endpoint.

<figure><img src="/files/bpNn9mz1pJdlaOeQXIMg" alt=""><figcaption></figcaption></figure>

Besides basic information, such as the response status code and time, the panel also shows a sample record of the response at the bottom.

<figure><img src="/files/Z1VrzzOWvFnxIgsOOKqZ" alt="" width="316"><figcaption></figcaption></figure>

In the event of an error, the system displays the API response to aid in diagnosing the issue.

<figure><img src="/files/le130lodDCk1yPY02v87" alt="" width="309"><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.nexthink.com/platform/configuring_nexthink/bringing-data-into-your-nexthink-instance/integrating-nexthink-with-third-party-tools/inbound-connectors/connector-for-servicenow-knowledge-base.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.