AWS WorkSpaces DaaS

Amazon WorkSpaces is a fully managed cloud desktop service that provides persistent virtual desktops hosted in AWS. It enables centralized management and scalable provisioning of user-specific desktop environments without on-premises VDI infrastructure.

1

Set up the connector

Configure Nexthink to connect to AWS WorkSpaces for session metadata ingestion. This step ensures that contextual data is available to enrich insights within the VDI Experience module.

To set up the connector, perform the procedure described in AWS WorkSpaces connector.

2

Install Collector on VMs

Manual or automated deployment

For WorkSpaces Personal (persistent), install Collector as a standard agent during provisioning or onboarding of the persistent desktop.

Perform the procedures described in the following documentation:

1. Configuring Collector for VMs

2. Installing Collector on VMs

3. Deploying Collector

Golden image-based deployment

For WorkSpaces Pooled (non-persistent), use a golden image for deployment.

Perform the procedures described in the following documentation:

1. Configuring Collector for VMs

2. Installing Collector on VMs

3. Deploying Collector within a Windows reference image

3

Test the connector and Collector

Connector

Confirm that device and session data is being enriched with information from the connector integration by verifying fields such as:

• Disk Image

• Desktop Pool

• Virtualization Type

To test enrichment, ensure that Collector is installed on the VMs and is operational. Check if the expected devices are reported, and the displayed values match expectations by running the following query:

devices
| where virtualization.desktop_broker == aws_workspaces 
| list name, hardware.type, virtualization.disk_image, virtualization.desktop_pool, virtualization.environment_name, virtualization.hypervisor_name, virtualization.type, virtualization.last_update
| sort virtualization.last_update desc

For more information about running queries, see the Investigations documentation.

Collector on VMs

If needed, contact Nexthink support or your Nexthink representative.

Ensure data such as the following are visible in Nexthink:

• Device ID

• Assigned User

• System uptime across Reboots and Logons

To check this, run the following query:

devices
| where virtualization.desktop_broker == aws_workspaces 
| with session.vdi_events during past 168h
| compute number_of_sessions = vdi_session.count(), time_since_session_last_seen = end_time.last().time_elapsed(), last_user = user.name.last()
| include device_performance.boots during past 168h
| compute number_of_restarts = number_of_boots.sum()
| include session.logins during past 168h
| compute time_since_last_login = time.last().time_elapsed(), number_of_logons = number_of_logins.sum()
| list name, last_user, number_of_sessions, time_since_session_last_seen, number_of_logons, time_since_last_login, number_of_restarts, boot.last_full_boot_time.time_elapsed(), last_seen.time_elapsed()
| sort time_since_session_last_seen desc