Installing and configuring Amplify locally
Before configuring Amplify centrally in Nexthink, the Amplify admins must first configure the plugin locally on their devices.
Installing the Amplify browser extension
Install the extension on your device manually to configure and test Amplify.
Install the Amplify extension:
From the Chrome Web Store on Google Chrome.
From the Edge Store on Microsoft Edge.
Push the extension to a target group of Amplify users via a group policy or any other configuration management solution.
After installing the Amplify extension, verify that the browser has added the extension by using the extension manager page:
For Google Chrome:
chrome://extensions/For Microsoft Edge:
edge://extensions/
The Amplify extension from the Edge store only functions if SSO is enabled and configured.
The Amplify extension updates when a new version is released in the Chrome Web Store.
Configuring the Nexthink Instance URL
Set up Amplify based on your specific needs:
Integrate a single Nexthink instance with one or multiple web applications.
Integrate multiple Nexthink instances with one or multiple web applications.
To configure Amplify, ensure you have Manage Amplify permissions.
Configuring Amplify for a single instance
Connecting to the Nexthink instance from the Amplify extension
Open the browser where you installed the Amplify extension (Google Chrome or Microsoft Edge).
Right-click on the Amplify extension in the browser extension bar.
From the drop-down, click Options to open the Nexthink Amplify configuration page.
From the Nexthink Amplify configuration page, click on New instance.
Enter the Customer name and the URL of the organization's Nexthink instance using the following
https://INSTANCE_NAME.cloudformat.The Nexthink URL must end with
.nexthink.cloudwith no forward slash after.cloud.URL example:
https://myorganization.nexthink.cloud.
Enable/disable SSO status.
SSO is enabled by default to use Okta-based SSO to log in to Amplify.
If SSO is not enabled on the Nexthink instance, disable the SSO toggle. Refer to the SSO configuration section of the Deploying Nexthink instance configuration via Registry for Amplify users documentation for more information.
If you are using a portal-less instance of Nexthink, you must enable SSO logins, as the system does not support non-SSO login attempts for portal-less instances.
Log in following a successful authentication.
Save the new instance configuration in the Amplify extension.
Configuring Amplify for multiple instances
The Amplify browser extension supports integrating multiple Nexthink instances. This is particularly helpful for support teams sharing an ITSM solution with customers with independent instances.
To locally add multiple Nexthink instances to Amplify:
Open the browser where you installed the Amplify extension (Google Chrome or Microsoft Edge).
Right-click on the Amplify extension in the browser extension bar.
From the drop-down, click Options to open the Nexthink Amplify configuration page.
Click New instance and fill in the fields from the pop-up:
Name that is used to identify the customer. The customer name is unique.
URL of the Nexthink instance of the customer. The instance URLs are unique.
Enable or Disable the SSO status toggle to match the SSO-configured status of the Nexthink instance.
If you are using a portal-less instance of Nexthink, you must enable SSO logins, as the system does not support non-SSO login attempts for portal-less instances.
Log in to the instance.
Once the authentication is successful, the Amplify extension adds the instance to the configuration.
Click Save and add another instance by clicking on the Add instance button.
Edit or Delete instances, by opening the action menu from the relevant instance.
You require a valid account with Amplify permissions on each Nexthink instance to configure.
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