Deploying Nexthink Mobile in Omnissa Workspace ONE
This guide explains how to deploy the Nexthink Mobile app for Android, iOS, and iPadOS devices in Omnissa Workspace ONE UEM. It is intended for IT administrators responsible for device management and Nexthink onboarding, and it assumes familiarity with mobile device management concepts and with administering Workspace ONE UEM.
Both platforms use the same Workspace ONE UEM console and share most of the procedure. The steps that differ by platform are shown in the Android and iOS and iPadOS tabs.
Before you begin
Before starting the deployment, ensure you meet the following requirements:
Target devices are enrolled in Workspace ONE UEM.
Target Android devices have access to Google Play, and target iOS and iPadOS devices have access to Apple App Store.
For iOS and iPadOS devices, download and configure the
Nexthink Mobile Device Configuration Profile.xmlfile as described in the Nexthink Mobile device configuration profile for iOS and iPadOS documentation.Create an installation token as described in the creating-an-installation-token documentation.
Nexthink Mobile supports Android 13 or later and Apple iOS 17.3 or later.
Adding the Nexthink Mobile app
Add Nexthink Mobile as a public app in the Workspace ONE UEM console.
Select Resources > Apps > Native Apps, open the Public tab, and select Add Application.
In the Add Application dialog, set Managed By to your organization group, then select the target Platform.
Select Android as the Platform.
Select Search App Store, then select Search.
In Google Play, search for "Nexthink Mobile" and select the app published by Nexthink SA.
Select Apple iOS as the Platform.
Select Search.
In the search dialog, set Search Application to "Nexthink Mobile", select the Country, and select Select on the Nexthink Mobile result.
On the Details tab, confirm the Name is "Nexthink Mobile" and, optionally, set the Categories. Select Save & Assign.
On Android, Workspace ONE UEM adds the app directly from Google Play. Edit its Details, including the Categories, at any time by opening the app and selecting Edit.
Configuring the content filter for iOS and iPadOS
For iOS and iPadOS devices, deploy the Nexthink Mobile device configuration profile as a Custom Settings profile with custom value lookup enabled, so that Workspace ONE UEM substitutes per-device values, such as the device identifier and user principal name (UPN). Android devices do not require this profile; you configure Android through the app assignment, as described in Assigning the app and sending its configuration.
Refer to the Nexthink Mobile device configuration profile for iOS and iPadOS documentation for the full configuration steps in Workspace ONE UEM.
Assigning the app and sending its configuration
Assign Nexthink Mobile to the target device groups. For Android devices, you also send the app configuration in the same step.
Open the Nexthink Mobile app from the app list, select the Assignments tab, then select Assign.
On the Distribution page, set the following values:
Name: Add a meaningful name for the assignment.
Assignment Groups: Add the device groups to which you want to assign the app.
App Delivery Method: Select Auto to install the app automatically, or On Demand to let employees install it themselves.
Configure the app for your platform.
Enable Send Configuration, then set the following configuration keys:
Unique Device Identifier
Insert the {DeviceUuid} lookup value.
⚠️ This is needed to ensure correct functionality with the connector.
Device Tag
Add an optional identifier that can be used to tag devices.
Nexthink Installation Token
The installation token you generated for your Nexthink tenant.
Nexthink Proxy URL
The URL of your Nexthink tenant, according to the following pattern:
https://<instance>.data.<region>.nexthink.cloudExample:
https://instance.data.eu.nexthink.cloud
Data Upload Network Preference
Select Upload Always to upload data over both Wi-Fi and mobile data.
Force Show Settings Screen
Select Disable to hide the settings screen, or Enable to show it.
Primary user UPN
Insert the {EmailAddress} lookup value.
Support email address
Insert the {EnrollmentSupportEmail} lookup value. Nexthink Mobile sends logs to this address.
Collect Network Identifiers
Select Enable to collect the SSID and BSSID of the connecting network, or Disable to skip collection.
iOS and iPadOS devices receive the app configuration from the content filter profile configured in Configuring the content filter for iOS and iPadOS. No further configuration is required in the assignment.
Select Create, review the assigned devices, then select Publish.
Setting silent installation for Android
For Android devices, set Nexthink Mobile to install silently so that it deploys automatically without employee interaction.
Open the Nexthink Mobile Android app and select Edit.
On the Details tab, set Is App Restricted to Silent Install to Yes.
Select Save & Assign.
Verifying onboarding and data collection
Verify configuration on the device
Confirm the configuration file is running correctly as described in the Nexthink Mobile device configuration profile for iOS and iPadOS documentation.
Configuring Nexthink Mobile on client devices (optional)
If needed, see the configuring-on-client-devices documentation to learn how to configure Nexthink Mobile on client devices.
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