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Infinity Transition Support

Supporting your transition to Nexthink Infinity

If you have started (or are thinking about starting) your transition to Nexthink Infinity, you need to understand the current usage of platform features that will be deprecated in the future.

The Nexthink Infinity Transition library pack helps Nexthink users transition to Nexthink Infinity by monitoring the current usage of key platform features and understand the progress on new feature adoption.

This library pack monitors the difference in usage of features in your previous and Infinity platform, including:

  • Infinity only vs Nexthink Experience only usage

  • Custom Dashboard usage

  • Digital Experience vs Experience Optimization usage

  • Remote actions triggered from Finder vs Portal

  • Campaigns deployed from Finder vs Portal

 

Click here for more details about how to transition from Finder to the web interface.

Dependencies

This pack requires the “Nexthink Infinity Transition” pre-configured application to be installed as part of the pack to collect adoption data for Infinity and Nexthink Experience features.

Once installed, this content will appear in the Applications module of your Nexthink platform when installed. The URL pattern of your organization needs to be defined for this application before you can make full use of this content.

Note: This pre-configured application includes less than 3 key pages and transactions and can be installed without an Application Experience license.

Platform usage

The “Platform usage” tab provides details on the number of Nexthink users and their focus time on both the Nexthink Experience and Infinity platforms. A KPI is available to indicate users who only use Infinity, suggesting that access to the Nexthink Experience could potentially be removed after consulting with those users, for example, via Engage. The “Focus time” gauge accurately displays the amount of time users actively spend on both platforms.

Feature adoption

The “Feature adoption” view provides detailed information on individual feature adoption. It focuses on details from the old platform to provide transition managers with the information they need to facilitate the transition. The following features are reported on this dashboard tab:

  • Dashboard focus time

  • DEX focus time

  • Number of remote actions

  • Number of campaigns

It is important to ensure that the landing page is correctly set up and maintained as one of the Infinity pages rather than the old ones. For more information on how to set up the landing page, please see Profiles.

“Nexthink Infinity Transition” application

The “Nexthink Infinity Transition” application is a crucial component of this Library pack. The image below illustrates the configuration details of this application. After installation, it requires additional maintenance by updating the tenant ID/name in the “URL patterns” section of the “General” tab.

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