The 'Teams - Health' pack looks at the Production Landscape using Nexthink Analytics. It does not use the Act or Engage modules and it will provide the performance, landscape deployment and adoption information key to understanding your deployment.
Changelog and Upgrade Process
This pack uses metrics from the Digital Experience Score V2.x (i.e. V2.0 and above). This is used on the first dashboard only. Should you wish to view these metrics in the pack, please ensure you import DEX V2.0 or above before importing the MS Teams pack.
This upgrade brings better categorization so that both macOS and Windows is supported, plus the Teams Updater application is included.
The metrics bring better layout, stronger metrics and the inclusion of the Digital Experience Score for Teams.
This upgrade introduces Focus Time which is the Nexthink metric that measures the time that a user has the targeted application window open and active. This gives a good indication that the application is being used and for how long. Please note that Focus Time is not yet compatible with macOS but will be included in the next release
Upgrading from an Earlier Version
Starting with version 2.X and above, the Teams pack undergoes significant changes. For example, there is macOS support, there are categories underpinning the metrics for the Teams executables enabling freedom to configure the pack to look for supporting or otherwise additional files within the category instead of looking for the previously hard coded teams.exe as the only option.
In addition the dashboards have been upgraded to include more helpful and relevant metrics for Teams landscape management.
However, with this level of upgrade, there is a small cost: if upgrading from an earlier version many of the metrics will offer an option of replacing or skipping as part of the pack upgrade. As with standard Nexthink behavior this does mean that if replace is chosen then the metric history will be lost as will any customizations against the metric.
Therefore it is our advice not ot upgrade this pack, but to remove the earlier version and install this as a fresh, clean build.
If this is not an option for you as an Organization then "Skip" may be chosen during the import however post customization of the metrics may be wished to bring them in line with the new dashboards.
Whichever option is chosen, post installation, if you wish to rely on the new dashboards only and no longer need the older dashboards, then the following metrics are no longer used:
Teams - Devices with failed web requests by version - Production
Teams - Top 20 devices with high CPU usage ratio - Production
Teams - Top 20 devices with high memory usage - Production
Teams - Top 20 devices with high network response time - Production
Teams - Inbound network traffic - Production
Teams - Outbound network traffic - Production
Teams - Top 20 devices with high network traffic - Production
Because, by design, Nexthink does not delete metrics during an upgrade, these should be removed post upgrade as they are not present in any of the new dashboards.
No mandatory configuration is required.