> For the complete documentation index, see [llms.txt](https://docs.nexthink.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.nexthink.com/library-packs/l1-support/workflow-slow-pc-troubleshooting.md). # Workflow: Slow PC troubleshooting ## **Problem** Slow PC performance significantly degrades user experience and can lead to employee frustration. Diagnosing device performance issues is time-consuming and labor-intensive, as the problems are often subjective and require extensive manual checks. ## **Solution** A workflow that performs standard L1 checks and remediation actions and sends notifications to employees to address the most frequent causes of device performance issues. The process includes verifying disk space, system reboots, power plan settings, device resource consumption, pending updates, Wi-Fi connectivity, the number of open browser tabs, and overall hardware health. The workflow can be used to update the support ticket with gathered information. Additionally, a dashboard displays performance metrics to identify devices experiencing slowness, enabling proactive detection and triggering of the workflow. ## **Benefits and outcome** * **Time savings:** Automating routine tasks reduces the manual effort required for troubleshooting, saving valuable support time for support agents and end users. * **Efficient incident management:** Automated ticket creation and resolution streamline incident management, ensuring that all actions are documented accurately. * **Proactive issue prevention:** Conducting regular general health checks helps identify and resolve common problems before they escalate, reducing the likelihood of future support tickets. ## Getting started with Workflow: Slow PC troubleshooting Configure and start using your packs by following these links: * [Configuration guide: Slow PC troubleshooting](/library-packs/l1-support/workflow-slow-pc-troubleshooting/configuration-guide_-slow-pc-troubleshooting.md) * [Usage guide: Slow PC troubleshooting](/library-packs/l1-support/workflow-slow-pc-troubleshooting/usage-guide_-slow-pc-troubleshooting.md) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://docs.nexthink.com/library-packs/l1-support/workflow-slow-pc-troubleshooting.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.