Introduction

Nexthink ServiceNow Incident Management Connector (IMC) offers Nexthink’s customers the possibility of integrating end-user IT data into the ServiceNow platform to facilitate incident management to IT support teams.

With this application, users will be able to load their customized Nexthink Scores in order to check endpoint health when opening or checking incidents. Additionally, this application leverages all the power of the Nexthink Act API on Portals to fix endpoint problems remotely.

Supported versions of ServiceNow

  • San Diego

  • Rome

  • Quebec

Latest release

v2.3 (March 2022)

  • San Diego, Rome, Quebec support

  • Fields Last Seen, Last System Boot, and Number of Days Since Last Full Boot added to the Device Properties default list

  • Remote Action result details updated in the incident and Agent Workspace forms after successful remediation execution

Fixed Issues:

  • PSUP-1011: Screenshot unexpectedly created