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The new Webhook integration functionality is one of the key enablers in the proactive journey of IT Support teams. It enables Nexthink Experience to communicate with a large number of third-party tools via automatic notifications to quickly report IT incidents, issues, changes, messages, requests and alerts, making such notifications visible to the various teams within the IT ecosystem.
Webhooks are automated messages sent from the applications when an event occurs. They have a message or payload and are sent to a unique URL which acts as the application’s unique address.
They are a simple way for Nexthink to communicate with third-party tools and send automatic notifications when an event takes place. If you wish to take advantage of such notifications, you will need to know how to use webhooks to automatically push data from one application to another.
Nexthink allows you to define only outbound webhooks. They can be configured to execute and perform an action leveraging a third-party URL/resource and payload when an event takes place in Nexthink. At that point, an alert is triggered.