This section is providing files that will be useful when configuring some specific parts of the Incident Connector that are not included in out of the box downloaded version from the ServiceNow Store.

File Name




Custom action to open tickets from the Finder (version 1.3.0)


Upgrade Fix Script.xml

This fix script has to be executed when upgrading from 1.3.1 to 2.X

Upgrade Fix Script (1).xml

Global ACLs Self-service Portal.xml

Update Set to enable ACLs for Self-Service Portal Widget

Global ACLs for service portal viewer.xml

sys_remote_update_set_nexthink_incident_management_connector_global ACLs.xml

Update Set to enable ACLs for application roles

Global ACLs_1.5.0.xml