This guide helps you to troubleshoot issues that might occur with the Nexthink ServiceNow IMC integration. This document provides a detailed description of procedures that can help in analyzing problems, as well as guidance to debug and solve them.

The information contained herein is subject to change without notice and is not warranted to be error-free. If you find any errors, please report them to us via email support@nexthink.com.

This document is intended for readers with a detailed understanding of the Nexthink technology and the ServiceNow technology, as well as some understanding of concepts such as REST messages, HTTP errors, and some basic security terms.

Nexthink Incident Management Connector - Troubleshooting Guide.pdf