This guide is aimed to provide comprehensive information on how to install and configure the Nexthink ServiceNow IMC integration, as well as basic maintenance guides. This document provides a detailed description of the processes needed for a successful installation.

The information contained herein is subject to change without notice and is not warranted to be error-free. If you find any errors, please report them to us via email support@nexthink.com

This document is intended for readers with a detailed understanding of the Nexthink technology and the ServiceNow technology, as well as some understanding of concepts such as REST messages, business rules, scripting and some basic security terms.

These configuration instructions must be executed by a ServiceNow certified professional.

Nexthink Incident Management Connector - Installation and Configuration Guide.pdf