How can I troubleshoot an issue with the Collector MSI package?


If the Collector MSI package returns an error during installation then the logging can be enabled. Go to the path where your MSI is located and run the following command:

msiexec /i C:\temp\package.msi /l*v log.txt


c:\Temp>msiexec /i NEXThink_Collector.msi /l*v log.txt

c:\Temp>dir log.txt
Volume in drive C is OS
Volume Serial Number is 1234-1234

Directory of c:\Temp

20/04/2021 11:17 785.108 log.txt
1 File(s) 785.108 bytes
0 Dir(s) 12.705.570.816 bytes free

Log inspection can reveal the source of the experienced issue. Examples follow:

  • MSI package is not accessible by the running Source because the network share where the MSI package is being stored does not grant read access to the said Source.

  • User has insufficient privileges for installing Collector MSI package

If you need assistance with the logs, submit a support request and attach the log.txt file to it so we can have a look straight away.